Send money
An instant, simple and safe way to send money anywhere, anytime.
If you are an FNB client with an active transactional account or FNB Debit or Credit Card*, you already have access to the Send Money service.
Login to Online Banking, Cellphone Banking, or the Banking App and select Send Money to make use of these safe and convenient ways to send money to anyone.
*You can send money to eWallet from a credit card using FNB Online Banking or FNB ATMs.
Use one of FNBs Cellphone Banking to send money from your active FNB transactional account to a friend or family in Lesotho.
Cellphone banking steps
Please contact the eWallet Call Centre on 087 575 9405.
Note
There may be a charge when requesting a reversal and reversals are not guaranteed.
It depends on the channel you're sending from.
The maximum amount you can send to an eWallet:
| Online Banking | R3 000 |
| Cellphone Banking | R1 500 |
| FNB Banking App | R3 000 |
| FNB ATM | R1 500 (subject to cash withdrawal limit) |
If the system identifies the transaction as potentially fraudulent, these limits may be reduced.
The system checks whether the transaction is potentially fraudulent and if so, blocks the Send Money transaction or applies reduced limits.
If you would like to query this, please contact the relevant call centre (see list below).
| Channel | Contact number | Hours of Operation |
|---|---|---|
| Online Banking | 087 575 0000 | Mon - Sat 08h00 - 19h00 |
| FNB App | 087 575 0362 | Mon - Sat 08h00 - 19h00 |
| Cellphone Banking | 087 575 9405 | Mon - Sun 08h00 - 19h00 |
Dial *120*277# and select 'Protect eWallet' to set an eWallet PIN.
A temporary ATM PIN is used to get cash at an FNB ATM. An eWallet PIN is used to protect funds in the eWallet.
If you have no airtime use the free dial string: *130*277#. You will then be directed to purchase airtime. Thereafter, use the paid dial string: *120*277#.
Contact the eWallet Call Centre on 087 575 9405.
You can send money from any active FNB transactional account as long as your documents are up to date and valid, and you are registered for inContact and Cellphone Banking, Online Banking or the FNB App.
It depends on the channel you're sending from.
Please see below for the maximum send limit by channel:
| Online Banking | R3 000 |
| Cellphone Banking | R1 500 |
| FNB Banking App | R3 000 |
You need to have the following valid documents:
Note: Foreign passport holders must have up-to-date documents and valid permits which must be in good standing in the country in which it was issued.
The sender sends money in rands, and the recipient collects the funds in rands.
Please make sure that, before trying to send money to Zimbabwe, that your documents are valid. If not, please take your updated documents to an FNB branch.
For queries contact the FNB Call Centre on 087 575 9405.
This means that the recipient will not have the details to redeem the voucher, as the SMS is not sent to the recipient. Please ensure that you send the voucher details that you receive via SMS/email to the recipient.
Please note that FNB will not be held liable for money or vouchers sent to incorrect Cellphone numbers and vouchers redeemed as a result of this.
The sender will have to resend the voucher details to the recipient.
The funds will not be disbursed to the recipient. The recipient has to provide the teller the correct voucher reference number.
The funds will not be disbursed to the recipient, as the ID card is part of the authentication process.
The funds will not be disbursed to the recipient. The recipient has to provide the teller the exact transfer amount.
The funds will be reversed into to the FNB sender's account, if not collected within 14 days.
Please note that the service fee will not be refunded.
The sender is able to request a manual reversal, by calling the FNB Call Centre number: 087 575 9405.
The funds will be reversed into the FNB sender's account, should the funds still be available. If the funds have been used, FNB will not be held liable for any damages or losses incurred as a result of money sent to incorrect cellphone numbers.
Please note that the fee will not be refunded.
Please contact the FNB Call Centre on 087 575 9405.
You can send money from any active FNB transactional account as long as you are registered for inContact and Cellphone Banking, Online Banking or the FNB Banking App.
It depends on the channel you're sending from.
Please see below for the maximum send limit by channel:
| Online Banking | R3 000 |
| Cellphone Banking | R1 500 |
| FNB Banking App | R3 000 |
You need to have the following valid documents:
Note: Foreign passport holders must have up-to-date documents and valid permits which must be in good standing in the country in which it was issued.
A recipient can collect funds in Mozambique meticais (MZN), at no additional cost to the recipient, from any FNB Mozambique branch.
Please make sure that, before trying to send money to Mozambique, your documents are valid. If not, please take your updated documents to an FNB branch.
For queries contact the FNB Call Centre on 087 575 9405.
This means that the recipient will not have the details to redeem the voucher, as the SMS is not sent to the recipient. Please ensure that you send the voucher details that you receive via SMS/email to the recipient.
Please note that FNB will not be held liable for money or vouchers sent to incorrect cellphone numbers and vouchers redeemed as a result of this.
The sender will have to resend the voucher details to the recipient.
The funds will not be disbursed to the recipient. The recipient has to provide the teller the correct voucher reference number.
A transfer code if a 4-digit number which the sender creates while performing a Mozambique Money Transfer transaction. This transfer code is used by the recipient when redeeming their voucher at an FNB Mozambique branch.
The funds will not be disbursed to the recipient. The recipient has to provide the teller with the correct transfer code.
The funds will not be disbursed to the recipient, as the ID card is part of the authentication process.
The funds will not be disbursed to the recipient. The recipient has to provide the teller with the exact transfer amount.
The funds will be reversed into to the FNB sender's account, if not collected within 14 days. If there are any market changes in the value of the currency during this 14 day period, the money returned to your FNB account may be different from the original amount sent.
Please note that the bank fees will not be reversed.
The sender is able to request a manual reversal, by calling the FNB Call Centre number: 087 575 9405.
The funds will be reversed into the FNB sender's account should the funds still be available. If the funds have been used, FNB will not be held liable for any damages or losses incurred as a result of money sent to incorrect cellphone numbers. You will be liable for any market changes in the currency, which may result in the money returned, being different from the original sent amount.
Please note that the bank fee will not be refunded.
Please contact the FNB Call Centre on 087 575 9405.
An instant, simple and safe way to send money anywhere, anytime.
