24 hour single fraud line
SA only
087 575 9444
SA Fraud Prevention Service
0860 101 248
Outside SA
+27 11 369 2924
Account claim forms
Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]
Contact numbers for reporting
ATM related incidents (24 hr)
SA only
0800 110 132
Damaged or stolen cards
087 575 9406
Account claim forms
Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]
24 hour single fraud line
SA only
087 575 9444
Account claim forms
Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]
Outside SA
+27 11 369 2924
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]
087 575 9406
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
24 hour single fraud line
SA only
087 575 9444
South African Police Services
Outside SA
+27 11 369 2924
Account claim forms
Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]
087 575 9406
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
087 575 9406
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]
Other important numbers
Contact details
Credit card dispute
087 575 1111
Debit card disputes call centre
087 575 9404
Follow up lodged disputes
011 352 9904
Dispute forms
Download and complete the relevant document(s) to report disputes
Manage user access (MUA) is a facility on Online Banking Enterprise™ to restrict users to specific PCs/times and/or IP addresses. Users can be restricted to specific times of the day and/or specific days of the week. For example, you can restrict a user to working hours on normal working days and deny any access outside these restrictions.
An IP address or range can be used to restrict a user to a specific corporate network. This option is not really appropriate for small network setups where the IP address is likely to be dynamic. However, it does add a lot more security to the Online Banking Enterprise™ profile.
Review your Event log to determine the consistency of your IP address to determine if this is a suitable control for you. If you have a static IP range, this control can be invaluable in preventing unauthorised access to your banking profile.
Trusted profiles allows clients restrict their users to specific PCs/devices.
How it works
Manage user access (MUA) is a facility on Online Banking Enterprise™ to restrict users to specific PCs/times and/or IP addresses. Users can be restricted to specific times of the day and/or specific days of the week. For example, you can restrict a user to working hours on normal working days and deny any access outside these restrictions.
