Home
Back
Card Fraud
 
Home
For Me
& My Family
For My Business
Corporates + Public Sector
Private
Calculators
Rates + Pricing
About FNB + Legal
Contact Us + Tools
Careers at FNB

Close

Close

Please select

For My Business

< R10m annual turnover

For My Business

> R10m annual turnover

Close

Please select

For My Business

< R10m annual turnover

For My Business

> R10m annual turnover

Close

Close

Daily Banking

Close

Tools

Register Forgot Username or Password Verify payments

Close

Menu

Bank Family & Life stage solutions Events & Services Bank better

Switch to FNB

Product Shop

Financial Solutions

Bank Invest Borrow Insure Connect

Ways to bank

Digital Banking Branch, ATMs + Telephone Banking + @Till Banking Digital Payment Solutions nav»

Invest abroad

Global Solutions

Financial planning

Overview Personal goals Child's education Emergencies Tax free Estate + legacy planning Employee Benefits

Forex

Foreign exchange solutions

eBucks Rewards

eBucks Rewards SLOW

Switch to FNB

Product Shop

Lifestyles

Family Banking Youth accounts FNB EasyPlan Islamic banking Premier Young Professionals Medical Professionals Premier Select Over 55s Encore - Over 55s Retirement

Switch to FNB

Product Shop

Events

Events

Services

DebiCheck and Debit Order Balance Alert Limit Alert LOTTO and PowerBall Prepaid products Soccer six Traffic fines Switching Services inContact Online vouchers Payments and Debit Orders DStv Payments Account Closure Guide

Switch to FNB

Product Shop

Bank better

Learn about banking FNB App guides

Close

Switch to FNB Business

Product shop

By Turnover

First Business Zero (R0 - R5 million p.a) Gold Business (R0 - R5 million p.a) Platinum Business (R5 million - R60 million p.a) Enterprise Business (R60 million - R150 million+ p.a)

Transact

Business Accounts Credit Cards Cash Solutions Merchant Services eWallet Pro Staffing Solutions ATM Solutions Ways to bank Fleet Services Guarantees

Savings and Investments

Save and Invest 3PIM (3rd Party Investment Manager)

Borrow

FNB Cash Advance Overdraft Loans Debtor Finance Leveraged Finance Private Equity Securities Based Lending Selective Invoice Discounting Asset Based Finance Alternative Energy Solutions Commercial Property Finance Fleet Services

Insure

Insurance

For my employees

Staffing Solutions Employee benefits

Forex + Trade

Foreign Exchange International Trade Structured Trade + Commodity Finance Business Global Account (CFC account)

Value Adds + Rewards

Connect my business the dti initiatives Enterprise and supplier development Business Hub eBucks Rewards for Business DocTrail™ CIPC Integration Channel Instant Accounting Solutions Instant Payroll Instant Cashflow Instant Invoicing SLOW 24/7 Business Desk FNB Business Fundaba nav» Marketplace Prepaid products Accounting integrations

Industry Expertise

Philanthropy Chinese Business Islamic Banking Agriculture Public Sector Education Healthcare Franchise Motor Dealership Tourism

Going Global

Global Commercial Banking

Financial Planning

Overview

Bank Better

KYC / FICA Debit order + recipient switching Electronic Alerts

Close

Corporates + Public Sector

Corporate Public Sector

Close

Home Loans

Affordability Bond Calculator

Day to day banking

Budget Future Value Credit Cards

Shares

Share Investor

Vehicle Finance

Vehicle Repayment Vehicle Purchase Price

Close

Product Rates

Save and Invest Transactional Savings Legal Practitioners and General Trust Account Global Accounts

Pricing Guide

Overview

Rates

Foreign Exchange Rates Lending Rates

Indicators and Share Price

SA Indicators

Close

News + Insights

Press Office Economics commentary Insights Business Hub

Close

Terms + Conditions

Product Terms and Conditions Promotions Terms and Conditions Legal Matters

About Us

World of FNB

News + Insights

Press Office Economics commentary Insights Business Hub

FNB Subsidiaries

Botswana Lesotho Ghana Namibia Swaziland Zambia Channel Islands

Close

Talk to us + important numbers

Contact us

Fraud + Disputes

Security Centre

Locators

ATM Locator Branch Locator/Book a Branch Visit eWallet GEO Locator

Tools

Switching Services Track and Trace Lead Form Tracking Upload Documents - For Me Upload Documents - For My Business Reporting a death Software Downloads FNB Approved Suppliers FNB Prospective Suppliers Verify Guarantee Verify Statements Verify Payments Verify Account Confirmation/Visa Application Letters eWallet balance enquiry

Close

Careers at FNB

Find out more about careers at FNB Apply here

Close

Close

All savings + investment accounts

Cash deposits

Notice deposits Immediate access Access to a portion Fixed deposits

Share investing

Shares

Tax-free investing

Tax-free accounts

Funds/unit trusts

Ashburton specialised products

Invest abroad

Offshore products

I want to save for

Personal goals Child's education Emergencies Tax-free

Compare similar

Compare

Additional options

Show me all Help me chosse Find an advisor

Financial planning

Overview

Close

Close

Identity theft

24 hour single fraud line

SA only

087 575 9444

SA Fraud Prevention Service

0860 101 248

Email

www.safps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

ATM fraud

Contact numbers for reporting
ATM related incidents (24 hr)

SA only

0800 110 132

Damaged or stolen cards

087 575 9406

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Card skimming

24 hour single fraud line

SA only

087 575 9444

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Outside SA

+27 11 369 2924

Close

Online fraud

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Report damaged + lost cards

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

Scams

24 hour single fraud line

SA only

087 575 9444

Email

bchotline@fnb.co.za

South African Police Services

419scam@saps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Shoulder surfing

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

SIM swap

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

Report incident

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

Close

At an ATM

Do

  • Report suspicious items or people around ATMs to the bank.
  • Familiarise yourself with the look and feel of the ATM so that you are able to identify any foreign objects attached to it.
  • Follow the instructions on the ATM screen carefully.
  • Cancel the transaction immediately if you are disturbed or distracted.
  • Change your PIN if you believe it has been compromised.
  • Memorise your PIN and keep it confidential, never write it down or share it with anyone, not even with your family members or a bank official.
  • Choose a PIN that will not be easily guessed. Do not use your date of birth as a PIN.
  • Cover your PIN when punching it in to prevent shoulder surfing.
  • Secure your card and your cash in your wallet, handbag or pocket before leaving the ATM.
  • Should your card be retained by an ATM, contact your bank and block your card before you leave the ATM.
 

Don't

  • Do not request or accept help from anyone outside the branch.
  • Never force your card into the slot as it might have been tampered with.
  • Don't use ATMs where the card slot, keypad or screen has been tampered with.
  • Avoid withdrawing large sums of cash.

Close

Guard against card skimming

Do

Review your account statements on a regular basis; query disputed transactions with your bank immediately.

Read your card details when it is given back to you after every purchase.

Shred your card receipts before discarding them.

Only the person whose name appears on the front of the card is authorised to use it.

Always check transaction slips for correct purchase amounts before you sign them and check them against your statement to spot any suspicious transactions and query them immediately.

Store your bank's call centre number on your cellphone so that you have it handy should you need to stop your card.

Subscribe to your bank's SMS notification services; this will inform you of any transactional activity on your account.

 

Don't

Don't let the card out of your sight when making payments.

If you have debit, cheque and credit cards, don't choose the same PIN for them all, so that if you lose one, the others will still be safe.

Close

Guard against shoulder surfing

Do

  • Always be aware of the people around you when entering or accessing your personal information.
  • Shield the keypad while entering your PIN.
  • Use reflectors at ATMs to observe people who are in close proximity to you at an ATM.
  • Where possible when using personal devices find an area where you can sit or stand with your back to the wall.
  • Change passwords and PINs immediately if you suspect that someone has observed you entering that information.
 

Don't

  • Don't continue conversations with people when you are entering/typing passwords or PINs.
  • Don't verbalise passwords or PINs.
  • Don't expose your card numbers as people can memorise or take photos and videos of them.
  • Avoid long queues and busy areas to reduce the number of people have the opportunity to shoulder surf.

Close

Lost or stolen cards

Do

  • Report your lost or stolen card immediately
  • Keep your PIN number secret.
 

Don't

  • Keep your card and PIN together.
  • Write your PIN on the back of your card.
  • Reveal your PIN to anyone

Close

Lost or stolen cards

Example of Lost or stolen card

If you lose your card accidently

If your card is stolen

    

Below are guidelines to help protect yourself

Lost or stolen cards guideline

Close

Watch your back

This is when someone physically observes you as you enter your financial and personal information.

Example of shoulder surfing

Your details (personal, banking, PIN) are stolen by another individual peering or watching your keystrokes while at an ATM or behind your PC.

Below are guidelines to protect you when using online banking, ATM and the internet.

    

Below are guidelines to help protect yourself.

Lost or stolen cards guideline

Close

Cloning + duplicating

The illegal duplication of your bank card to clone it for use by perpetrators.

Example of Card skimming

Your card is swiped on a card reader device that downloads your card details. These details are then used to create a duplicate card. This usually occurs when your card leaves your sight, e.g. at restaurants and petrol stations, or at a store participating in syndicate-related activities. Here are some guidelines that can help prevent such fraudulent activity.

Guard against card skimming

    

Below are guidelines to help protect yourself.

Card skimming guidelines

Close

ATM security

Be vigilant when using an ATM to prevent a fraudulent incident.

Examples of ATM fraud

The ATM machine is tampered with in an effort to place a card skimming device over the card slot, copying the card information once your card is inserted. A small camera captures the PIN. Strangers may also offer to help to get your card or PIN, or to replace it without your knowledge. Here are some ATM security guidelines when using an ATM.

    

Below are guidelines to help protect yourself

ATM security guidelines

Card fraud

Preventing card fraud prevention

The fraudulent use of a credit card account through the theft of the account holder's card number, card details and personal information, through a wide variety of methods in order to perform unauthorized transactions from the compromised account.(Copied from Web-Change wording)

ATM security

Be vigilant when using an ATM to prevent a fraudulent incident.

Card skimming

Cloning + duplicating

The illegal duplication of your bank card to clone it for use by perpetrators.

 

Shoulder surfing

Watch your back

This is when someone physically observes you as you enter your financial and personal information.

Lost or stolen cards

Safeguard your card

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).