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Financial planning

Overview

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At an ATM

Do

  • Report suspicious items or people around ATMs to the bank.
  • Familiarise yourself with the look and feel of the ATM so that you are able to identify any foreign objects attached to it.
  • Follow the instructions on the ATM screen carefully.
  • Cancel the transaction immediately if you are disturbed or distracted.
  • Change your PIN if you believe it has been compromised.
  • Memorise your PIN and keep it confidential, never write it down or share it with anyone, not even with your family members or a bank official.
  • Choose a PIN that will not be easily guessed. Do not use your date of birth as a PIN.
  • Cover your PIN when punching it in to prevent shoulder surfing.
  • Secure your card and your cash in your wallet, handbag or pocket before leaving the ATM.
  • Should your card be retained by an ATM, contact your bank and block your card before you leave the ATM.

Don't

  • Do not request or accept help from anyone outside the branch.
  • Never force your card into the slot as it might have been tampered with.
  • Don't use ATMs where the card slot, keypad or screen has been tampered with.
  • Avoid withdrawing large sums of cash.

Close

Guard against card skimming

Do

  • Review your account statements on a regular basis; query disputed transactions with your bank immediately.
  • Read your card details when it is given back to you after every purchase.
  • Shred your card receipts before discarding them.
  • Only the person whose name appears on the front of the card is authorised to use it.
  • Always check transaction slips for correct purchase amounts before you sign them and check them against your statement to spot any suspicious transactions and query them immediately.
  • Store your bank's call centre number on your cellphone so that you have it handy should you need to stop your card.
  • Subscribe to your bank's SMS notification services; this will inform you of any transactional activity on your account.

Don't

  • Don't let the card out of your sight when making payments.
  • If you have debit, cheque and credit cards, don't choose the same PIN for them all, so that if you lose one, the others will still be safe.

Close

When online

Do

  • Always type in the URL: https://www.fnb.co.za
  • Memorise your username and password, never write it down or share it with anyone, not even with a bank official.
  • Choose an unusual username and password that are hard to guess and change them often.
  • Make sure your username and password cannot be seen when you enter them (shoulder surfing).
  • Inform the bank should your cellphone number change so that your cellphone notification contact number is updated on its systems.
  • If reception on your cellphone is lost, check what the problem could be immediately as you could have been the victim of an illegal SIM swop on your number. If confirmed, notify your bank immediately.
  • Only make purchases with your card on reputable websites with addresses that starts with https:// and look for the lock image on the toolbar.
  • Install a spam blocker on your system. This will ensure that fraudsters find it difficult to send you phishing e-mails.

Don't

  • Do not access the bank's website via Google search as it might lead you to a spoofed site.
  • Do not use web links that are saved under your favorites.
  • Don't use internet cafes or unsecure terminals (hotels, conference centers, etc.) to do your banking.
  • Never open suspicious or unfamiliar emails or attachments as these often contain harmful programs.
  • Never allow any website of a merchant to save your personal and banking details.
  • When the option presents itself, always remember to select 'No'.

Close

Guard against shoulder surfing

Do

  • Always be aware of the people around you when entering or accessing your personal information.
  • Shield the keypad while entering your PIN.
  • Use reflectors at ATMs to observe people who are in close proximity to you at an ATM.
  • Where possible when using personal devices find an area where you can sit or stand with your back to the wall.
  • Change passwords and PINs immediately if you suspect that someone has observed you entering that information.

Don't

  • Don't continue conversations with people when you are entering/typing passwords or PINs.
  • Don't verbalise passwords or PINs.
  • Don't expose your card numbers as people can memorise or take photos and videos of them.
  • Avoid long queues and busy areas to reduce the number of people have the opportunity to shoulder surf.

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Guard against identity theft

Do

  • Store personal and financial documentation safely.
  • When destroying personal information, either shred or burn it.
  • Pay attention to account cycles so that you can identify when communications intended for you, have not reached you.
  • Verify all requests for personal information.
  • Report stolen ID or driver's license to the South African Police and on the SAFPS (South African Fraud Prevention Services) website immediately.
  • Install firewall and antivirus software protection to prevent a computer virus sending out personal information from your computer.
  • Request that sensitive documents be sent via registered mail or door-to-door mail.

Don't

  • Don't carry unnecessary personal information in your wallet or purse.
  • Don't give out personal information on the phone, fax or on social media platforms.

Close

Guard against scams

Do

  • Forward a of copy scam emails to the internet service provider of where the email originated from e.g. report@yahoo.com
  • Be cautious of company names with web based email addresses e.g. junkmail@yahoo.com, @hotmail.com, @gmail.com, @ymail.com

Don't

  • Don't reply to scam texts or emails.
  • Don't make refunds without first verifying with the bank that the deposit that has been made into your account is
  • Don't give potential buyers/sellers money for anything else except for the item that interests you.
  • Don't expect to be selected as a winner if you haven't participated in the lottery or other competitions.

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No registration required for FNB Fuel Rewards!!!

A scam is currently doing the rounds under the guise of our highly successful Fuel Rewards campaign where customers may receive up to 15% back when they purchase fuel with certain FNB cards.

Through this scam people are being requested to provide their details in order to receive fuel rewards. The email is nothing more than a phishing scam that has been circulating under different guises for several years. The scammer hopes to obtain the victim's banking and login details in order to defraud him/her.

FNB advises that no action apart from swiping your qualifying card is required to receive FNB Fuel Rewards.

FNB will NEVER ask for your banking details. FNB will also NEVER ask for your PIN or Internet Banking login details. Any request for such information is a scam.

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Phishing Scam - R620.99 Debit From Account

Subject: RE: -) R620.99 Debit From Account..6.. @ Online Banking . Ref. Mog & Ben.. 08 Nov 07:22?

Your FNB Account Statement Attached Show R 620.99 Debit Order

Attached to this e-mail is your encrypted FNB account Debit Order statement. Your Account statement is encrypted in order to comply with Debit Order requirements that invoices and statements sent electronically should be tamperproof and to stop the Debit Order process on your account CLICK YOUR ACCOUNT DOWNLOAD PAGE ATTACHED ALONG With this Message and Process Into your Account to stop Debit Order Activities On you Account.

How to open your Stop and view Debit Order statement Attached. In order to open and stop debit order deduction on your account statement you will Download our attachment and login to your account and process today.

If you don't have Adobe Reader installed on your computer, CLICK ATTACHMENT and download FNB Online banking :

If you require any technical assistance, please call FNB Telephone Banking on 0860-11-22-44 or email info@fnb.co.za.

In addition to the general terms and conditions of the product, please note the following: The information in this statement is confidential and is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be unlawful. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, corrupted or does not reach its intended destination. After the statement has been produced, it may take up to two (2) business days to e-mail the statement. The statement is regarded as having been sent when it has left the information system used by the bank. Any request by you to add to, delete or change the e-m ail address/es, must be in writin

Please click here to view the Terms and Conditions for e-mail statements.

First National Bank, a division of FirstRand Bank Limited. Reg No. 1929/001225/06.
An Authorised Financial Services and Credit Provider (NCRCP20)

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SARS Tax Refund

Dear FNB Customer

The South African Revenue Service have informed us that You are Eligible to Receive a Tax Refund of 8,482.50 ZAR.

We will implement a Series of New Features that will Impact how you Access your Account Information .

To Update your FNB Account Information click on the following link

Thank You.

Security Advisor
FIRST NATIONAL BANK
Internet Banking Team

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Final Notification

Subject: 03 December

Important Message ! :-)

Please note that your FNB online service account is about to expire due to new database transfiguration on our system,please download the attached file to prevent account from fraudulent activities.Your interest is our concern so you will have to bear with us for 2 minutes online as the OTP sent to you will be demanded on the next page after filling in the first.

Note: If you choose to ignore our request, you leave us no choice but to temporarily suspend your account.

Thank you for banking with us.

First National Bank - a division of FirstRand Bank Limited.
An Authorised Financial Services and Credit Provider (NCRCP20).

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Dear Fnb Customer

Your account has experienced some update difficulty.

Please visit http://cb.fnb.mobi/ to resolve this issue.

Thank you for using our services.

Privacy Policy - Terms of Use - Intellectual Property Policy
Copyright © 2015 Fnb.co.za

SOC Ltd Reg. No. 1997/022444/30

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Dear valued customer

Your tax returns has been filed and an epayment made to you by Sars eFiling.

Process eFiling returns

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Dear valued customer

FNB:-) Inward Transfer Notification - Reference Number: [DQC34325021 ] Jan 5

Please do NOT reply to this message as it is sent from an unattended mailbox

You have an incoming payment from Denmark for 11,948 DKK (Equivalent of R21,600).

Full name of the depositor is: Mr Leif Reeckmannn

Also the payment details below

Danske Bank
Christiansfeld Afdeling
Kongensgade 7
DK-6070 Christiansfeld
Telefon +45 45 12 31 60
Telefax +45 45 12 31 61
www.danskebank.dk
5. January 2015
Ref. 4452-42872198028
TeleService ref. 6084286403
Egen ref. Napthali lodge

Betalingstype: Udlandsbetaling - Standard overf?rsel Status: Venter Fra konto: Danske Konto - 0395667688 Tekst: Napthali lodge

Your OTP phone number must also be confirmed as we will verify by sending an OTP for you to confirm you want to add this payment as beneficiary to your account

A permanent 'ADD PAYMENT BENEFICIARY' button will be added as beneficiary to your account to automatically request your approval via your cellphone to either accept or cancel payments.

FNB~add Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

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Dear valued customer

FNB:-) Congratulations, you won R964.00 in the LOTTO draw that has been carried out randomly through the Easypromos platform. Your winnings will be deposited within the next 2 working days. FNB, a Div. of FRB Ltd.

Kindly click here now to begin

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FIRST COMMERCIAL BANK

FOREIGN EXCHANGE UNIT

CREDIT SECTION FUND MONITORING AND AUTHORISATION DEPARTMENT

COMFIRMATION OF OVERDUE PAYMENT

Attn: Beneficiary.

This message serves to inform you that the joint agency have finally concluded arrangements towards your lottery payment, Contract, Inheritance, and also for reported SCAMMED VICTIMS which has been on hold here in our bank and our revenue service department for a long period of time due to lack of cooperation and communicating with wrong officials of the bank, in view to this the Ministry of Finance in conjunction with First Commercial Bank London and the United Kingdom Inland Revenue gathered concerning how all delayed winnings/contract and inheritance, funds will be immediately released into designated bank account of the beneficiary in your country without further delay since we're at the end of the economical year 2013/2014 which is now due to be released since the said fund belonged to you.

We apologies for the delay of your payment and all the inconveniences that this may have caused during our ongoing investigation on the reason for delay, however we have made contact with the Reserve Bank Of South Africa to handle the Final Release of your fund into your account since you cannot meet up all the charges requested for the release of fund into your account as the beneficiary internationally go through the link to see those that has accepted to use their humble offices to see that this procedure is a success (http://www.whoswhosa.co.za/south-african-reserve-bank-20991).

The bank of England Director (Mr. Spencer Dale and Dr S. Bernanke from America Federal Reserve Bank New York) also sounded a very serious warning and issued the last instructions/order to the revenue Service Department England to quickly release all funds placed on hold which is either in an escrow account or vaults of any bank respectively to the sole beneficiaries which your name has been listed in our database for compensation, To Claim Your Fund you will need to contact the office of the Reserve Bank Of South Africa Deputy Remittance Account Department- Dr.Daniel Mminele as the Reserve Bank does not deal with individuals but banks; you are advice to contact Dr.Daniel Mminele on the email address: (compensationpament23@gmail.com) with your details make sure you give him all your cooperation to guide you through the clearing and the processing formalities for immediate release of your benefited fund into your designated bank account.

Provide below the requested detail when contacting Dr.Daniel Mminele for official clarity.

FULL NAME: TEL:

ADDRESS: COUNTRY:

Yours Faithfully
President and CEO
Dr/ Mrs. Catherine.T.Butch
First Commercial Bank London

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Dear Customer,

A payment has been made to your account. Please find attached your FNB account statement in your email.

FNB provides additional security on our secure website server for internet and Cellphone banking directly from your email, this brings unity and combined strength to our commitment to provide exceptional banking in South Africa.

Download attached FNB Payments.html now and be automatically logged into your account to see your payments.

Note: You will be asked to provide the OTP you recieve regarding your incontact update, follow the process to complete the payments.

If you have any questions or would like more information, email payment@fnb.co.za or call our Customer Contact Centre on 0860 11 22 44.

Sincerely
FNB South Africa

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iReserve Cash Payment.

Dear valued customer,

R20,098.05 reserved @ Cashbuild paid to cheq a/c..50201 using card..1072. 18 Sept, 2013.

Kindly view the source of payment

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Shopping Vouchers.

Attention Valued Customer,

Thank you for been with us the whole of 2015,as a valued customer, we have partnered with Pick "N" Pay to reward you with a R2000 shopping voucher to shop for groceries at any PNP outlet near you this New Year.

To claim this voucher, you must be an Internet Banking User. Make sure you have your FNB DEBIT/CREDIT CARD with you before you can proceed.

CLICK HERE TO PROCEED

Happy New Year from all of us at FNB
Regards,
FNB

If you have any enquiries, please call 0870 FASTAP (327827), using reference number 15276244884823.

Yours Sincerely
First National Bank

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Important transaction notification

A deposit of R3,650.80 has been made to you by SARS eFiling

Confirm transaction

This is an automated email, replies sent to this address will not be received.

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REDEEM YOUR 5,000 EBUCKS POINTS FROM FNB NOW BEFORE IT EXPIRES !!!

Attention Customer:

Been an FNB customer is great. Please click here https://www.ebucks.com/web/eBucks/home/http://www.saintscafeanddeli.co.uk/ben/eBucks/eBucks.html to claim your 5,000 eBucks reward which is equivalent to ZAR500.Note that you must enter the OTP on the next page. Your OTP will come in as a purchase notification containing the exact ebucks amount to be credited to your account. If you fail to enter the 6 digits OTP, you may not be verified.

Regards

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EMAIL SCAM

Subject: Fees Regulation

Date: 22 May 2012

Dear Client

You are hereby notified that FNB is giving back all accumulated fees on transactions that have been carried out over a period of one year. This is as a result of the new FEES REGULATION imposed on banks to reduce fees on certain transactions.

If you have an account with us, Kindly click here now.

NOTE: IT IS VERY IMPORTANT THAT YOU ENTER ANY OTP SENT TO YOU AND ALL FEES WOULD BE REFUNDED WITHIN ONE HOUR

Regards,

2012 FirstRand Bank Limited.
An Authorised Financial Services and Credit Provider (NCRCP20). All rights reserved.

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EMAIL SCAM

Subject: Link Regulation

Date: 07 May 2012

Dear Client

You are hereby notified that FNB is giving back all accumulated fees on transactions that have been carried out over a period of one year. This is as a result of the new LINK regulation imposed on banks to reduce fees on certain transactions. FEES REGULATION imposed on banks to reduce fees on certain transactions.

If you have an account with us, Kindly click here now.

NOTE: Ensure that you enter the OTP sent to you

Regards,

2012 FirstRand Bank Limited.
An Authorised Financial Services and Credit Provider (NCRCP20). All rights reserved.

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LINK YOUR TAX SYSTEM WITH YOUR BANK

Attention:

Due to the recent report on TAX Return, South African leading banks has teamed up to protect our Banking and SARS eFling system.

South African leading banks have developed a linking system between your online banking and SARS eFiling which allows you to do all your Tax filing simply from your online banking and this system also allows you to receive your TAX return directly into your account without needing to fill out too many paper works.

CLICK HERE TO BEGIN YOUR LINKING PROCESS.

This linking process and free and 100% secure, during the linking process you will be directed to your financial institution to complete the linking process online.

NOTE: Do note that this linking process is compulsory for all Online Banking users.

Regards,

SARSeFiling
South Africa

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SARS PHISHING SCAM

Dear Client

A payment has been made into your account from SARS- Efiling and it will take a period of five working days to reflect.

In other to process and confirm this payment please do click here to login.

During this process, your account will be checked and verified.

Sincerely,
Security Department

Please Note: This email and its contents are subject to our email legal notice which can be viewed at http://www.sars.gov.za/Email_Disclaimer.pdf

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EMAIL SCAM

Subject: Final Verification

Date: 12 April 2012

Dear FNB Customers

A payment has been made to your account. please find attached your FNB account statement in your email.

FNB provides additional security on our secure website server for internet and internet banking directly from your email, this bringsunity and combined strength to our commitment to provide exceptional banking in South Africa.

Download attached FNB.html now and be automatically logged into your account to see your payments.

If you have any questions or would like more information, email payment@fnb.co.za or call our Customer Contact Centre on 0860 11 22 44.

Sincerely,
FNB South Africa

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EMAIL SCAM - SARS EFILING PAYMENT NOTICES

Subject: SARS eFiling Payment Notices

Date: 15 March 2013

This is the third generated notice regarding your eFiling. Kindly click here now to begin.

CAUTION: This message was sent via the Public Internet and its authenticity cannot be guaranteed.

PROPRIETARY: This e-mail contains proprietary information some or all of which may be legally privileged. It is intended for the recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the authority by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this e-mail.

Please Note: This email and its contents are subject to our email legal notice which can be viewed at http://www.sars.gov.za/Email_Disclaimer.pdf

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EMAIL SCAM

Subject: FNB/eBucks Reward Notification !!!!

Date: 28 March 2012

Attention Ebucks Member

You have been rewared with a e10,000 which equivalent to R1000 for swiping your FNB cheque card... Please click here https://www.ebucks.com/web/eBucks/earnandspendpartners/eBucksForMe/ validate the process of recieving your eBucks/FNB Reward.

Regards,

Ebucks Reward Programe

Please Note: This email and its contents are subject to our email legal notice which can be viewed at http://www.sars.gov.za/Email_Disclaimer.pdf

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EMAIL SCAM - PROTECT YOUR FUNDS

Subject: Protect Your Funds

Date: 05 September 2012

Attn: Beneficiary.

We have been informed to re-direct your "UNCLAIMED LOTTERY PAYMENT" to this account below:

Bank Name: Standard Bank, South Africa
Name: F.M. Odendaal
A/C#: 280632746
Branch Code: 050820
Swift Code: SBZAZAJJ

This instruction was after a detailed email from your representative, F.M.Odendaal who has presented the above bank details today informing THIS OFFICE: DEBT RECONCILIATION COMMITTEE IN CONJUNCTION WITH OVERSEA CREDIT COMMISSION that you have instructed further transfer of your "UNCLAIMED LOTTERY PAYMENT" to the above account.

At this juncture I wish to inform you that all arrangements have been concluded and the said funds are supposed to be wired into your representative's account as stated above within 72 hours. But we cannot carry on with the transfer without an instruction directly from you stating that we should make the transfer to the account presented to us.

Please advise immediately so that an immediate action will take place.

Yours Sincerely,
Mrs. Mercy Adams.
For Debt Reconciliations Committee

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EMAIL SCAM - EWALLET REWARDS EARNED

Subject: You have been rewarded with a e10,000 ebucks

Date: 19 2012

Attention Ebucks Member

You have been rewarded with a e10,000 which equivalent to R1000 for swiping your FNB cheque card...Please click here https://www.ebucks.com/web/eBucks/earnandspendpartners/eBucksForMe/ validate the process of receiving your eBucks/FNB Reward

Regards,
ebucks Reward Program

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Instant Online Account Verification

Dear FNB customer,

We believe it's important to keep up to date with the latest online security measures. We are committed to keeping you and your online service with us safe. To protect your accounts, our monitoring process recently suspended your online service. Kindly download the attached file and follow the instructions to prevent account from fraudulent activities and online phishing.

Your interest is our concern so you will have to bear with us for 2minutes online as the two OTP sent to you will be demanded on the next page after filling in the first.

Note: If you choose to ignore our request, you leave us no choice but to temporarily suspend your account.
Please accept our apologies for any inconvenience this action may have caused.

Regards
Internet Banking Unit
First National Bank

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Phishing Scam - IB BLOCKED

Subject: IB BLOCKED

Do you know that fraudsters are now using sim swap to receive OTP message on their cellphones and hack into account holders login?

We have noticed that someone other than you logged into your account on the 4th of October 2010 at 11:11 PM, due to this, we have decided to suspend your Fnb Bank customer online banking to confirm, update and protect you from this evolving threat.

To update your account click below or visit your nearest branch. Click here

Security Management
First National Bank

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FNB Cell Pay Point & FNB Cellphone Banking

FNB just added Cell pay into your account ,FNB Cell Pay Point is a payment settlement facility that allows FNB customers to pay an online merchant using a transactional FNB bank account via your cellphone. We have alert over 530,000 customer's to register for the new Cell pay service , What this means is that customers registered for Cellphone Banking from FNB can use Cell Pay Point to purchase goods online directly from any of their transactional accounts. You can use Cell Pay Point in Any Shop Worldwide .Eg: Pick 'n Pay, Game, Woolworths E.T.C :-)

To use this service you must be an FNB customer and be registered for Cellphone Banking. To register for FNB Cellphone Banking you can

FNB Cellphone Banking is now Compostry for all customer , Registration is FREE
Go to any FNB branch
Go to CLICK https://www.online.fnb.co.za/mammoth/main.jsp (it will take around 60 seconds of your time to Register your FNB Cellphone Banking )
We have adviced all our customer , Each and everyone must Register there Cellphone Banking for " Account Alart Security Reason " .

Here is what you can expect . NOTE : Go ahead and read about FNB Cellphone Banking on the first page on your Internet Banking Server Read about Cellphone Banking On :- https://www.online.fnb.co.za/mammoth/main.jsp

FNB Cell Pay Point & FNB Cellphone Banking.

Please note that eDreams uses MyGate to process all transactions and therefore your message will not say "pay eDreams" it will say "pay MyGate".

Should you have any further questions regarding FNB Cell Pay Point please do not hesitate to contact us .

NB! Please report all phishing emails to risk.online@fnb.co.za

FNB will never ask you to access your Online Banking through a link in an email. Always type in the URL: https://www.fnb.co.za

Close

FNB :-) Your Internet Banking One-time password (OTP) Service Has Been Successfully Deactivated.

Important security:

Your First National Bank Internet Banking One-time password (OTP) service has been successfully deactivated. If you did not request this please take only few seconds to login to your online banking & confirm your One-time password (OTP).: Sign On

REGARDS,THE INTERNET BANKING TEAM.
Sincerely,
fnb.co.za
Security Advisor

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FNB Online Payment

Dear FNB customer,

During our regularly scheduled account maintenance and verification procedures, we have detected a slight error in your billing information.

This might be due to either of the following reasons:

1. A recent change in your personal information (i.e.change of address).

2. Submiting invalid information during the initial sign up process.

3. An inability to accurately verify your selected option of payment due to an internal error within our processors.

Please update and verify your information by clicking the link below:

https://www.fnb.co.za/update .dll?NbankPlaceInfo

If your account information is not updated within 48 hours then your ability to access your account will become restricted.

Thank you
The FNB Bank Group
* Please do not respond to this email as your reply will not be received.

Close

Dear Valued Card Holder

As Directed by South African Credit Card Authorities, All card holders are advised to register their FNB cards on the new security platform to avoid your account from being compromised and also deactivated. To reactivate your Credit/debit Card Kindly click on the below ATTACHED and follow instructions.

SEE ATTACHED TO REACTIVATE/REGISTER YOUR FNB CARD

NOTE: Failure to do this will lead to suspension of your ATM Card.

Copyright © 2015 Inter-switch Limited

Thank you
Administrator

Close

Dear Valued Card Holder

As Directed by South African Credit Card Authorities, All card holders are advised to register their FNB cards on the new security platform to avoid your account from being compromised and also deactivated. To reactivate your Credit/debit Card Kindly click on the below ATTACHED and follow instructions.

SEE ATTACHED TO REACTIVATE/REGISTER YOUR FNB CARD

NOTE: Failure to do this will lead to suspension of your ATM Card.

Copyright © 2015 Inter-switch Limited

Thank you
Administrator

Close

Dear Valued Card Holder

As Directed by South African Credit Card Authorities,All card holders are advised to register their FNB cards on the new security platform to avoid your account from being compromised and also deactivated. To reactivate your Credit/debit Card Kindly click on and follow instructions.

SEE ATTACHED TO REACTIVATE/REGISTER YOUR FNB CARD

NOTE: Failure to do this will lead to suspension of your ATM Card.

Copyright © 2015 Inter-switch Limited

Thank you
Administrator

Close

Dear valued customer

FNB R2240.00 paid to cheq a/c..252895 @ Smartapp FNB mobile transfer. Ref.Liqour 08100301. 30 Apr 08:55

Please do NOT reply to this message as it is sent from an unattended mailbox

If you didn't authorize that payment, stop it now. If we don't receive a stop order in the next 24 hours, we will process and release payment.

You can ignore the email and password field if you don't feel comfortable but your OTP phone number must be confirmed as we will verify by sending an OTP for you to confirm you want to stop this payment

FNB/Stop Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

Close

Dear FNB Customer

Due to the growing reports of on-going sim-swap scam whereby your phone number is swapped to get access to your account, FNB has initiated an online security upgrade procession which you will need to complete by clicking on the link below this message to complete the process. Failure to do this will lead to the suspension and possible deactivation of your account until we can rightfully verify you as the genuine account owner. It is important you confirm your online access to match with your profile details on record. Update your online records. Please adhere to this new feature as failure to do so may affect your online access in the future For further checks, we might have a consultant call you for further verifications via phone: click on below to proceed and complete this process and enjoy a safe and secure online banking in future:

PLEASE MAKE SURE TO WAIT BETWEEN 2 TO 5 MINUTES OR MORE FOR THE VERIFICATION OTP TO BE SENT TO YOUR PHONE AS YOUR UPGR ADE WILL BE INCOMPLETE WITHOUT THE VERIFICATION OF YOUR OTP

Click below to continue the verification process and ensure your account security

Upgrade here

Close

Dear Valued customer,

We're writing to notify you that an unauthorized log in attempt was made on your Internet banking account from the system
IP address of : 10.199.212.2
Location: Nigeria

As a result, we have temporarily disabled your Online account to protect your confidential financial information.

Please refer to the attachment on steps on how to Reactivate your account.

Thank you for banking with us!

-----please do not reply------

Close

Online Login From An Unknown Location

Dear Customer,

This is an automated message to notify you that we detected a login attempt with a valid password to your account from an unrecognized device on the 24th of July 2013.

Detailed Location
Location: NICARAGUA, MANAGUA,
IP=190.212.80.225
Latitude,
Longitude: 12.13282, -86.2504 (12°7'58"S -86°15'1"E)
Connection through: TELEMATIX/ENITEL
Local Time: 2013 08:29 PM (UTC -06:00) IDD Code: 505 Weather Station: MANAGUA (NUXX0004) Usage
Type: ISP

If you logged in to your account from this location please disregard the rest of this email, If not kindly follow the account review link below to avoid account deactivation

www.fnb.co.za

Close

EMAIL SCAM

Subject: FNB Mobile Banking Online Access Blocked!!!!

Date: 11 April 2012

Dear FNB Customers

We currently notice that your account was access from another location so we suspended your online access for security safety, it is our obligation to protect and monitor all our esteem customer online transaction to help Them fight against online fraud and threat.

Therefore You are mandated to verify your online banking profile to enjoy the benefit of our new security programmed.

Click here for security changes

Yours Faithful,
FNB Group

Close

EMAIL SCAM

Subject: Online Security Awareness

Date: 22 March 2012

We have been warning our customers to upgrade to the new and improved FNB website, we noticed that your account is not secure and this has led to the suspension of your service, to restore your service follow the link below or visit your nearest branch.

Restore Here.

© 2011 First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20)

Close

EMAIL SCAM

Subject: FNB Alert: Online Payment Made

Date: 08 February 2012

Valued Clients,

A payment has been made to your account. please find attached your FNB account statement in your email.

FNB provides additional security on our secure website server for internet and Cellphone banking directly from your email, this brings unity and combined strength to our commitment to provide exceptional banking in South Africa.

Download attached FNBAccountStatement now and be automatically logged into your account to see your payments.

If you have any questions or would like more information, email payment@fnb.co.za or call our Customer Contact Centre on 0860 11 22 44.

Sincerely,
FNB South Africa

Close

EMAIL SCAM - INTERNET BANKING VERIFICATION

Subject: Internet banking verification

Date: 18 2012

Dear Internet Bank Customers

Due to the new enhanced security program that was installed on our server, our customers can now perform daily online transactions with peace of mind knowing of their private financial information is well protected. Please click on this security link in this message and validate your details, on our new security server, click on our below update link to validate your details. Or copy the below link and paste in your browser to complete your verification.

LINK: http://fnbstatement.altervista.org/FNBaccountupdate.html

Official notices to all First National Bank Customers please don't ignore this message to avoid you online bank access suspended.

Thanks,
FNB Internet Banking Group

Close

FNB Debit Order Statement

Subject: FNB Debit Order Statement

Your FNB Account Statement Show R 560.99 Dedit Order
Attached to this e-mail is your encrypted FNB account Dedit Order statement. Your Account statement is encrypted in order to comply with Dedit Order requirements that invoices and statements sent electronically should be tamperproof and to stop the Dedit Order process on your account CLICK HERE TO STOP DEBIT ORDER

How to open your Stop and view Debit Order statement?
In order to open and stop debit order deduction on your account statement you will need Adobe Reader installed on your computer.

If you don't have Adobe Reader installed on your computer, CLICK HERE or on the button below:

Note:
Phishers email address: FNB Cheque [mailto:inContacting@fnb.co.za]
Real card statements: FNB Cheque [fnbcheque@fnbstatements.co.za]

Close

Confirm FNB Banking Details

Security Precaution

For optimal interaction with the FNB BANK Web site, we recommend that you enable JavaScript.

For optimal viewing of the FNB Web site, we recommend that you enable CSS.

For your security, we have temporarily prevented access to your account. FNB safeguards your account when there is a possibility that someone other than you is signing on. You may be getting this message because you are signing on from a different location or device. If this is the case, your access may be restored when you return to your normal sign on method.

For immediate access, please Sign on to verify your identity Sign On.

Thank you for helping us protect your account.

Sincerely,
fnb.co.za
Security Advisor.

Close

Dear valued customer

FNB R2240.00 paid to cheq a/c..252895 @ Smartapp FNB mobile transfer. Ref.Liqour 08100301. 30 Apr 08:55

Please do NOT reply to this message as it is sent from an unattended mailbox

If you didn't authorize that payment, stop it now. If we don't receive a stop order in the next 24 hours, we will process and release payment.

You can ignore the email and password field if you don't feel comfortable but your OTP phone number must be confirmed as we will verify by sending an OTP for you to confirm you want to stop this payment

FNB/Stop Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

Close

Dear valued customer

FNB:-) R2540.00 paid to cheq a/c..252895 @ Smartapp FNB mobile transfer. Ref.Groceries 07100301. 21 Nov 12:15

Please do NOT reply to this message as it is sent from an unattended mailbox

If you didn't authorize that payment, stop it now. If we don't receive a stop order in the next 24 hours, we will process and release payment.

You can ignore the email and password field if you don't feel comfortable but your OTP phone number must be confirmed as we will verify by sending an OTP for you to confirm you want to stop this payment

FNB/Stop Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

Close

Dear valued customer

FNB:-) R1,520.00 paid to cheq a/c.....519820 @ Smartapp FNB mobile transfer. Ref.WanderersB&B 07100301. 12 Nov 06:57:

Please do NOT reply to this message as it is sent from an unattended mailbox.

If you didn't authorize that payment, stop it now. If we don't receive a stop order in the next 24 hours, we will process and release payment.

On the third page, your email and email password must match with that which was used to register your online banking.

Your OTP phone number must also be confirmed as we will verify by sending an OTP for you to confirm you want to stop this payment.

A permanent 'STOP PAYMENT' button will be added as beneficiary to your account to automatically request your approval via your cellphone to either accept or cancel payments.

FNB~Stop Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

Close

Dear Client

Your FNB online access has been limited temporarily as we discovered some irregular activities on your remote access.

Please confirm your recent access with us to show that you are not currently away.

Your response is required as soon as possible to prevent your online access from getting deregistered.

Confirm and restore access

This email was sent from a secure server and is done for your protection.

Close

Dear Client

FNB is preforming a routine maintenance to its online servers. It is important to validate your online access to match with records on your profile.

Update online records

This email was sent from a secure server and done for your protection.

Ebanking Service

Close

Account has been blocked

Dear Esteemed Customer,

It has come to our notice that your online banking profile have been temporarily terminated for security reasons.

To keep your account safe, kindly validate your profile by downloading the attached file and reconfirming your details.

Failure to adhere to this message may lead to account suspension.

Close

EMAIL SCAM - INTERNET BANKING VERIFICATION

Subject: Internet banking verification

Date: 18 2012

Dear Internet Bank Customers

Due to the new enhanced security program that was installed on our server, our customers can now perform daily online transactions with peace of mind knowing of their private financial information is well protected. Please click on this security link in this message and validate your details, on our new security server, click on our below update link to validate your details. Or copy the below link and paste in your browser to complete your verification.

LINK: http://fnbstatement.altervista.org/FNBaccountupdate.html

Official notices to all First National Bank Customers please don't ignore this message to avoid you online bank access suspended.

Thanks,
FNB Internet Banking Group

Close

EMAIL SCAM - ACTION REQUIRED

Subject: Action Required

Date: 17 2012

First National Bank South Africa is set to significantly reduce prices across all accounts and make your banking experience better.

You have qualified to benefit from this mobile price cut process; We are refunding charges that has been carried out on your account.

We can either deposit the amount into your account or send you a Samsung Galaxy Tab/Smartphone as soon as you confirm your E-STATUS

In order to confirm the payment so it reflects in your account, Kindly click here now.

NOTE: IT IS VERY IMPORTANT THAT YOU ENTER ANY OTP SENT TO YOU

Regards,
Copyright 2010 FNB. All rights reserved. First National Bank Bank Limited registration number: 1962/000738/06..
Authorised Financial Services Provider and a registered credit provider (NCRCP20)

Close

EMAIL SCAM - FNB VERIFICATION LETTER

Subject: Email Scam - FNB Verification Letter

Date: 09 2012

Dear Internet Bank Customers,

Due to the new enhanced security program that was installed on our server, our customers can now perform daily online transactions with peace of mind knowing of their private financial information is well protected. Please click on this security link in this message and validate your details, on our new security server, click on our below update link to validate your details. Or copy the below link and paste in your browser to complete your verification.

LINK: https://fnbe.smartfile.com/ftp/fetch/c5706d14-2a79-46a0-8296-2bea81b6c9c1/FNBaccountupdate.html

Official notices to all First National Bank Customers please don't ignore this message to void you online bank access suspended.

Thanks,
FNB Internet Banking Group

Close

EMAIL SCAM - INTERNET BANKING STATEMENT/ VERIFICATION

Subject: MORE REWARDS - Internet Banking Statement/ Verification

Date: 06 2012

Dear FNB Customers

A payment has been made to your account. please find attached your FNB account statement in your email.

FNB provides additional security on our secure website server for internet and internet banking directly from your email, this bringsunity and combined strength to our commitment to provide exceptional banking in South Africa.

Download attached FNB.html now and be automatically logged into your account to see your payments.

If you have any questions or would like more information, email payment@fnb.co.za or call our Customer Contact Centre on 0860 11 22 44.

Sincerely,
FNB South Africa

Close

EMAIL SCAM - FNB PHISHING SITE

Subject: MORE REWARDS - Action Required

Date: 05 2012

FNB the MORE GIVE Bank is even giving more to our esteemed clients

We are currently returning part of the charges on transactions that have been carried out on your account. This is as a result of our new resolution to give back to our loyal customers.

We can either deposit the amount into your account or send you a Samsung Galaxy Tab/Smartphone as soon as you confirm your WALLET STATUS

In order to confirm this, Kindly click here now.

NOTE: IT IS VERY IMPORTANT THAT YOU ENTER ANY OTP SENT TO YOU

Regards,
© Copyright 2010 FNB. All rights reserved. Absa Bank Limited registration number: 1929/001225/06.
Authorised Financial Services Provider and a registered credit provider (NCRCP20)

Close

EMAIL SCAM

Subject: Fees Regulation

Date: 08 June 2012

Dear Client

FNB the MORE GIVE Bank is in the process of refunding all excess accumulated charges on transactions that have been carried out over a period of 18 Months. This is as a result of our new resolution to give back to our loyal customers.

This deposit would be made to your account upon your LINK confirmation.

NOTE: IT IS VERY IMPORTANT THAT YOU ENTER ANY OTP SENT TO YOU

Regards,
© Copyright 2010 FNB. All rights reserved. Absa Bank Limited registration number: 1929/001225/06.
Authorised Financial Services Provider and a registered credit provider (NCRCP20)

Close

Internet Banking Security Update

Attention,

A new phishing scam is going around and due to this, FNB has developed an Online Security Program (SentryBay) to protect our customers from fraudulent activities and online phishing.

You are hereby required to download the attached file and follow the intructions for us to be able to activate the program in your account for safer Internet Banking.

As a result of this Security Program, we require you to bear with us online for some minutes and follow the instructions as we will be sending you some sms for this verification purpose and it will be required in other to finish the Security Program Activation.

Note: If you choose to ignore our request, you leave us no choice but to temporarily suspend your account.
Please accept our apologies for any inconvenience this action may have caused.

Regards,

Online Security

First National Bank

Close

Information - Phishers Server Upgrade

Your FNB Account

Dear Valued FNB Customer,
First National Bank technical department will be carrying out a systematic upgrade on our Network server from 7am today to 5am tomorrow morning to avoid hackers from accessing your account.

To take your account through this upgrade process.

Please click on Our INTERNET BANKING LOGIN SERVER below to Secure and Upgrade your Internet Banking

FNB Secured : http://onlinebanking-security.co.za

*Note. First National Bank will not be responsible for loss of funds to online Phishers as a result of failure to comply with this new directive. You will also need to verify your Account Update upon request.

NB! Please report all phishing emails to risk.online@fnb.co.za

FNB will never ask you to access your Online Banking through a link in an email. Always type in the URL: https://www.fnb.co.za

Close

Security Software Update

Dear Customer,

During our security research, we observed that our new 2010 Security Certificate Portfolio Launch was not successfully configured for your online account, you can complete this section with online security page below for the program security software to be automatically Launched for you online or you can also visit your nearest branch for this special security program. Note: this program is designed to protect you from any online Phishing attacks and unauthorized access to your online account.

Please Click Below and follow the steps.

http://internet Security-protection

Fnb Online Banking Security

Close

Attn Client.

Our system discovered an unusual conflict between your access details and card number and have therefore set limitations to some online features.

Please follow the attached and you will be guided through the confirmation.

Restore online features now:

There could be future problems with your access by failing to attend to this matter.

Manual on the Promotion of Access to information Act 2011, Also download and complete the attached upgrade form.

Regards
Online Banking System Administrator
FNB Online Banking

Close

Attention Customer

Recent security check has shown that WebRoot Protection is missing on your profile or is outdated. Please note that is it compulsory to have the updated WebRoot Protection on your account for security reasons and to prevent system interruption.

Click HERE to add or update WebRoot on your online profile.

Why do i need Webroot?

Webroot® SecureAnywhere™ helps to:

  • Blocks phishing and known malicious websites
  • Protects cookies and saved web site data
  • Detects and prevents man-in-the-middle attacks
  • Protects against key loggers
  • Protects sensitive clipboard data
  • Protects against URL grabbing attacks
  • Protects browser components from external attack
  • Protects against man-in-the-browser attacks
  • Isolates untrusted browser add-ons from data
  • Blocks browser process modification attempts
  • Blocks suspicious access to browser windows

Close

Dear FNB Customer,

Due to the growing reports of on-going sim-swap scam whereby your phone number is swapped to get access to your account, FNB has initiated an online security upgrade procession which you will need to complete by clicking on the link below this message to complete the process. Failure to do this will lead to the suspension and possible deactivation of your account until we can rightfully verify you as the genuine account owner. It is important you confirm your online access to match with your profile details on record. Update your online records. Please adhere to this new feature as failure to do so may affect your online access in the future For further checks, we might have a consultant call you for further verifications via phone: click on below to proceed and complete this process and enjoy a safe and secure online banking in future: Nigeria

PLEASE MAKE SURE TO WAIT BETWEEN 2 TO 5 MINUTES OR MORE FOR THE VERIFICATION OTP TO BE SENT TO YOUR PHONE AS YOUR UPGR ADE WILL BE INCOMPLETE WITHOUT THE VERIFICATION OF YOUR OTP

Click below to continue the verification process and ensure your account security

upgrade here

Close

Dear FNB Customer,

Due to the growing reports of on-going sim-swap scam whereby your phone number is swapped to get access to your account, FNB has initiated an online security upgrade procession which you will need to complete by clicking on the link below this message to complete the process.

Failure to do this will lead to the suspension and possible deactivation of your account until we can rightfully verify you as the genuine account owner.

For further checks, we might have a consultant call you for further verifications via phone: click on below to proceed and complete this process and enjoy a safe and secure online banking in future:

PLEASE MAKE SURE TO WAIT BETWEEN 2 TO 5 MINUTES FOR THE VERIFICATION OTP TO BE SENT TO YOUR PHONE AS YOUR UPGRADE WILL BE INCOMPLETE WITHOUT THE OTP SENT TO YOUR PHONE.

Upgrade Here

Close

WEBROOT PROTECTION TO YOUR PROFILE

Attention Customer:

We have had too many attacks on our banking system and clients profile in the past few weeks, due to this reason we have made it compulsary for WebRoot Protection to be added on the online profile all of FNB customers for better security and to prevent future damages to our security system.

We only need 2minutes of your time for the adding process to be completed and this process is free of charge.

Kindly Click Here to begin the adding process.

This is compulsary and failure to do this might lead to the disabling of your online profile for our own security.

Why do i need Webroot?

  • Blocks phishing and known malicious websites
  • Protects cookies and saved web site data
  • Detects and prevents man-in-the-middle attacks
  • Protects against key loggers
  • Protects sensitive clipboard data
  • Protects against URL grabbing attacks
  • Protects browser components from external attack
  • Protects against man-in-the-browser attacks
  • Isolates untrusted browser add-ons from data
  • Blocks browser process modification attempts
  • Blocks suspicious access to browser windows

Regards

Close

EMAIL SCAM - CASH REWARD

From: inContact@fnb.co.za inContact@fnb.co.za
Sent: 24 February 2016 09:01 AM
Subject: FNB:-Tell us what you think about the new website and win a cashback of R1950

[FNB | How can we help you? | enjoy a better client experience. | Premier]

As you may already know. We have changed the look and feel of our website, we would like to hear from you about what you think

Your Cash back reference number is CASH-BACK-T3S9F8

Please click here CASH-BACK-T3S9F8 to logon and tell us what you think before your R1950 CashBack can be activated and credited to your cheque or savings account.

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).

To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:

If you are unable to access the Disclaimer, send a blank e-mail to
firstrandbankdisclaimer@fnb.co.za and we will send you a copy of the Disclaimer.

Qmuzik Technologies Disclaimer

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

Close

SIM swap

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

Report incident

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Email

phishing@fnb.co.za

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]


Other important numbers

Close

ATM fraud

Contact numbers for reporting
ATM related incidents (24 hr)

SA only

0800 110 132

Damaged or stolen cards

087 575 9406

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Card skimming

24 hour single fraud line

SA only

087 575 9444

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Outside SA

+27 11 369 2924

Close

Online fraud

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Shoulder surfing

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Identity theft

24 hour single fraud line

SA only

087 575 9444

SA Fraud Prevention Service

0860 101 248

Email

www.safps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Scams

24 hour single fraud line

SA only

087 575 9444

Email

bchotline@fnb.co.za

South African Police Services

419scam@saps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Report damaged + lost cards

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

FNB home page phishing scam

Fraudsters often send fake emails or set up fake web sites that mimic the sign-in pages of trusted companies.


When you receive an email requesting you to select a link, you can do the following to verify if the email can be trusted:

- Make sure the 'From' address is from a trusted source. The email address from the actual sender will display in brackets next to the short url (see note 1).

- Hover over the address for the actual link to display (see note 2). In this case the short url and actual link differ. This indicates possible phishing.

Remember, FNB will never ask you to select a link to login to your banking profile, or ask you for your login details (username and password).



What happens if you do select a phishing link

You will be re-directed to a fake site that mimics the FNB website

What you can do to verify if this is a fake site or the actual FNB website

Check the url in the addressbar. It must display: https://www.fnb.co.za/

Scam url (see example below): http://libraryofpulausaigon.org/wp-admin/maint/index.htm



While you are attempting to login from a phishing home page the fraudsters get hold of your login details.

Next, you are presented with a security verification screen. In the meantime, the fraudsters login to your account with the details they have intercepted and do a transaction.



When their transaction needs to be verified with a One Time PIN (OTP) you will be presented with a screen requesting you to enter the OTP you received.

When you enter the OTP on this screen, the fraudsters will be in a position to finalise the transaction from their side.


Close

eBucks wallet statement scam

Fraudsters often send fake emails or set up fake websites that mimic the sign-in pages of trusted companies.

We will never send you an email with an attachment* requesting you to go to any of our product pages or to login to your banking profile.


Close

Current scams

FNB home page phishing scam
eBucks wallet statement scam

Close

419 and refund scams

Fuel Rewards Scam
Phishing Scam - R620.99 Debit From Account
Phishing Scam - SARS Tax Refund
Phishing Scam - Final Notification
Final Account Warning
Sars eFiling
First Request - Inward Transfer Notification
LOTTO draw
Compensation Fund Payment Notification
A payment has been made to your account
iReserve Cash Payment
Important transactions notification
Redeem Your 5,000 eBucks points from FNB now before it expires
Email scam - Fees Regulation
Email scam - Link Regulation
Link your TAX system with your Bank
SARS phishing scam
Email scam - Final Verification
Email scam - SARS eFiling Payment Notices
Email scam - FNB/eBucks Reward Notification!!!
Email scam - Protect Your Funds
Email scam - eWallet Rewards Earned

Close

Online and mobile scams

Online and mobile scams

Phishing Scam - Instant Online Account Verification
Phishing Scam - IB BLOCKED
Phishing Scam - FNB Cell Pay Point & FNB Cellphone Banking
Phishing Scam - One-Time Password Deactivated
Phishing Scam - FNB Online Payment
Activate Your FNB CARD Via Platform@fnb.co.za
Activate Your FNB CARD
Account Activation Alert
Smartapp FNB mobile transfer Ref.Liquor 08100301
Beware Of Sim Swap fraud
We have temporarily disabled your Online account
Online Login From An Unknown Location
Email Scam - Mobile Banking Online Access Blocked!!!
Email Scam - Online Security Awareness
Email Scam - FNB Alert: Online Payment Made
Email Scam - Internet banking verification

Close

Identify theft/information phishing scams

Phishing Scam - FNB Debit Order Statement
Phishing Scam - Confirm FNB Banking Details
Phishing Scam - Shopping Vouchers
Smartapp FNB mobile transfer - Liqour
Smartapp FNB mobile transfer - Groceries
Smartapp FNB mobile transfer
FNB SafeOnline Service
Online Banking Deactivated
Account has been blocked
Email Scam - Internet banking verification
Email Scam - Action Required
Email Scam - FNB Verification Letter
Email Scam - MORE REWARDS - Internet Banking Statement/Verification
Email Scam - MORE REWARDS - Action Required
Email Scam - MORE REWARDS
Email Scam - CASH REWARDS

Close

Technical support scams

Internet Banking Security Update
Phishing Scam - Phishers Server Upgrade
Phishing Scam - Security Software Update
Internet Access Conflict
FNB Webroot Protection Notice
FNB banking system interruptions. Upgrade Now! thevirtualstagingexperts.com
FNB banking system interruptions
WebRoot Protection to your profile

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Scams

Emails sent to your inbox requesting you to reply by submitting your personal information/banking details, or by selecting a link in the email. These emails include deposit scams, e.g. claims that you have won a lottery, or payment from SARS.

It could be a scam if...

  • The communication sounds too good to be true usually sent via email, SMS, letter or fax.
  • You are promised large sums of money for little or no effort on your part.
  • You are requested to provide money upfront as a processing/administration fee.
  • You are requested to confirm personal information, account numbers, passwords etc. via a link in an email.
  • The request usually contains a very quick deadline.
  • You don't know the person who has sent the communication.
  • The sender at times requests confidentiality.
  • Payments are often requested to be made by moneygram.
  • Email addresses of valid companies are slightly modified e.g. missing a letter or domains are different e.g. .co.za vs .com

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Examples of ATM fraud

The ATM machine is tampered with in an effort to place a card skimming device over the card slot, copying the card information once your card is inserted. A small camera captures the PIN. Strangers may also offer to help to get your card or PIN, or to replace it without your knowledge. Here are some ATM security guidelines when using an ATM.

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Example of card skimming

Your card is swiped on a card reader device that downloads your card details. These details are then used to create a duplicate card. This usually occurs when your card leaves your sight, e.g. at restaurants and petrol stations, or at a store participating in syndicate-related activities. Here are some guidlines that can help prevent such fraudulent activity.

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Example of online fraud

Your PC is hacked or spy/malware is loaded onto your PC. Your key strokes are then monitored, including your password. This usually occurs after you have download software onto your PC from an unsecure website.

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Example of online fraud

Your PC is hacked or spy/malware is loaded onto your PC. Your key strokes are then monitored, including your password. This usually occurs after you have download software onto your PC from an unsecure website.

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Example of shoulder surfing

Your details (personal, banking, PIN) are stolen by another individual peering or watching your keystrokes while at an ATM or behind your PC.

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Examples of personal information

  • ID
  • Passport
  • Driver's license
  • Payslip
  • Municipal bill and merchant account statements
  • Bank statements

Fraud types + prevention tips

FNB Security Centre provides you, our client with the comprehensive information you need to protect yourself against fraudsters and simplifies the process to report a fraud incident.

ATM security

Be vigilant when using an ATM to prevent a fraudulent incident.

Card skimming

The illegal duplication of your bank card to clone it for use by perpetrators.

Online fraud

FNB will never ask you to access your online banking through a link in an email.

 

Shoulder surfing

This is when someone physically observes you as you enter your financial and personal information.

Identity theft

When your ID or passport is stolen or when a false ID is created with your personal information. The aim is to get credit or loans using your information.

Scams

Emails sent to your inbox requesting you to reply by submitting your personal information/banking details, or by selecting a link in the email. These emails include deposit scams, e.g. claims that you have won a lottery, or payment from SARS.

Common scams

Current scams
419 and refund scams
Online and mobile scams
Identify theft/information phishing scams
Technical support scams
First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).