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Fuel and Airtime Rewards
One Account - Not Receiving Rewards
Fuel Rewards
Fuel and Airtime Rewards
There are two reasons that you may not have been paid Fuel Rewards for fuel purchases you have made, assuming you have met all of the qualifying criteria:
1. The fuel purchase was made using an FNB Debit or Petrol Card linked to your One Account.
Please note that FNB does not do any manual Fuel Rewards allocations and review claims for purchases made using a Debit (not personalised, or embossed) or Petrol Card linked to an FNB One Account, as these cards do not qualify to earn Fuel Rewards.
With the introduction of Chip and PIN Cheque Cards on FNB One Accounts, FNB is in the process of phasing out the Debit Cards and Petrol Cards linked to your One Account. The Chip and PIN Cheque Cards have enhanced functionality (customers can make online purchases), enhanced security (lost card protection), and are also personalised.
Any Cheque Account Fuel Rewards queries and complaints that do not relate to Cheque Card fuel purchases should please be submitted to info@fnb.co.za. You can also call 087 575 9404 to speak to an agent.
2. The fuel purchase was made using a Cheque Card, but was processed incorrectly by the fuel retailer.
Fuel purchases made using your FNB Visa Cheque Card qualify to earn Fuel Rewards. When you purchase fuel at a service station the transaction can be processed in one of two ways:
Unfortunately FNB cannot pay out Fuel Rewards on convenience store transactions as we have no way of identifying whether you purchased fuel or 'bread and milk' from the convenience store. HOWEVER we do not want you to miss out, so please take note of the tips below to ensure that you are rewarded.
Please note that only instances referred to in point 2 will be reviewed for manually allocated Fuel Rewards.
Contact 087 575 9403. You will need the following:
Fax: 011 6492318 or
Email:
branch807oneaccount@fnb.co.za
If the fuel merchant has not correctly processed the transaction, we will approach the merchant on your behalf and ask them to rectify their process. Should you continue to experience the same problem at the same merchant, please try an alternative fuel merchant.