How can I fund my business?
How we can assist you
We have been working tirelessly to help customers, especially those whose financial position has been impacted by COVID-19.
We have been working tirelessly to help customers, especially those whose financial position has been impacted by COVID-19.
FNB is implementing measures to provide relief to individual and business customers whose financial stability has been impacted by COVID-19.
The South African government has kicked off a number of initiatives to help businesses and their employees through COVID-19. Below we have summarised some of the finalised funds and programmes.
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A: You can call the Business Desk or contact your Relationship Manager directly.
A: Businesses currently banking with FNB with a turnover of R20 million and less may qualify for the payment holiday for their Business Loan, Business Revolving Loan, Business Booster Loan or Commercial Property finance products.
Businesses that do qualify for a payment holiday will be contacted directly and will be given the opportunity to opt in.
A: FNB will be communicating with you on an ongoing basis via SMS, email and push notifications messages on the FNB App.
A: You will be required to approve an addendum - this can be done via voice contracting, digital acceptance or physically signing a document.
A: Each of the business owners must sign the addendum or a resolution from the business must be provided authorising one person to sign on behalf of the business. If we voice contract with your business, then each owner must be voice contracted separately.
A: No, the payment holiday is only for customers with existing facilities that were paid out before the 14th of March 2020.
A: The payment holiday is applicable for 3 months from the date we receive your signed addendum.
A: The payment holiday is a blanket approach and applicable to all qualifying products.
A: Yes, this will accrue on your account, but no payment will be taken until July 2020.
A: It will extend the term of the loan by 3 months.
A: Yes - if you have a Business Revolving Loan you will not be able to draw down on the facility during the payment holiday period.
A: Larger enterprises are encouraged to stay in contact with their relationship manager during this period. Our bankers will work closely with your management team to structure a plan that provides the most support and relief during this difficult period.
If you need any specific assistance or have any queries, please don't hesitate to contact us or refer to some of the helpful information loaded here.
For all general business banker queries (including Digital Banking) - please call our Business Desk on 087 736 2247. Please note that the Business Desk has revised operating hours from 8am to 8pm from Monday to Sunday.
For queries and assistance relating to online banking - please call our Online Banking Desk on 087 575 0000.
For any queries relating to your merchant device, please contact the Merchant Services helpdesk on 087 575 0012 or send an email to MSService@fnb.co.za. Our operating hours are:
For any queries regarding your short-term insurance policy, contact your Broker or your dedicated Service Broker directly via phone or email.
For Travel Insurance related queries and claims please email the Travel Insurance Helpdesk on claims@tic.co.za
Should you require any assistance or have any queries, please contact Fleet Services at:
Or contact your dedicated Fleet Relationship Manager. At this time, we also urge you to make use of our Self-Service platform to do your necessary card administration.
Foreign Exchange for Business is fully operational for all your global payment and receipt requirements. Please contact your Business Development Manager or our eSolutions team to provide any assistance on all foreign exchange related transactions. Our global payments platform is also available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment
Should you require any further assistance, contact 08601 36739 or email forex@fnb.co.za. Operating hours are:
Remember our global payments platform is available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment.
For any PayPal queries, contact us on 087 572 9725:
Operating hours are:
