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FNB & VISA
Card
Security Week
Security Week
Report Credit Card fraud
Report lost or stolen cards 0800 110 132
Email creditcardfraud@fnb.co.za
Visa Global Customer Care Assistance number 0800 990 475
Email creditcardfraud@fnb.co.za
Visa Global Customer Care Assistance number 0800 990 475
View our
fraud awareness video
ClickSafe
Online Safety Tips
Online Safety Tips
ShopSafe
Retail Safety Tips
Retail Safety Tips
DrawSafe
AMT Safety Tips
AMT Safety Tips
- Never reply to an email asking you for your personal banking information.
- Look for the icon displaying a locked padlock on a payments page indicating a secure site.
- Check the overall functionality of the site before entering your details.
- Make sure 'https' is part of the web address - this indicates that the site is secure.
- Update and run your anti-virus and spyware programme regularly.
- Never let your card out of your sight.
- Make sure you receive your card back after paying.
- Always cover your hand when entering your PIN at a point of sale and be aware of other people behind you (to avoid 'shoulder surfing').
- If the cashier informs you that your transaction was declined, ask for the slip and retain this slip for proof of transaction details.
- Never give your PIN to anyone, don't write it down - memorise your PIN.
- Never accept assistance from anyone at an ATM and don't draw money if your feel unsafe.
- Always place your hand over the keypad when keying in your PIN.
- Cancel your card immediately if your card is swallowed, or if you think you have been a victim of fraud.
- Don't try to draw money at ATMs with blank screens and never force your card into an ATM slot.
Did you know?
42 % consumers claim that someone else knows their PIN. This is most likely to be a spouse (85%) or a child (15%).
View more Card Security Insights