The impact of COVID-19 and lockdown on the economy and business will be felt for a long time to come, even as we start to move to lower levels of lockdown. FNB is committed to helping restart the economy and getting small businesses active again.
At the same time, we understand that, as a small business, getting paid on time is as important as getting new work. We believe nav» Home Services can help you do both.
Not only does it provide you free access to almost 3 million potential customers right on the FNB App, it also lets you manage the entire process in one place. Making it easier for you to grow and do business during these challenging times.
We've specifically created nav» Home Services as a digital marketplace for home service providers, such as electricians, plumbers and security installers. Home Services is the first of many categories to go live. And we are excited about rolling out new categories.
Think of nav» Home Services as a smart market, where FNB-banked customers who are looking for help around the home, can easily find you. If your business meets their search criteria, based on location and services required, your business profile will appear in their matched results.
They'll then be able to chat with you directly via the app, so that you can understand their job request. Chat also lets you submit quotes and agree a suitable time for the job. So there's no need to switch to a phone call or email. Chats are automatically saved to provide you with a full job history and help you quickly deal with customer queries.
We also understand that cashflow is the lifeblood of your business. And how important it is to get it flowing again. So we've made getting paid really fast and easy by automating the whole process for you. There is no need to share bank details or chase clients for payment.
Simply submit a payment request via the app and the money will be in your account within minutes to 48 hours, depending on the payment method chosen by your client - EFT, credit or debit card.
We've also included a rate & review tool, that lets you and your clients assess each other. This helps us build a trusted community and helps you build a great reputation.
Registering your business is simple and straightforward. And free.
To do so, make sure you're logged into your business banking profile. Go to nav-igate life and then select Home Services. Accept the terms of use. The app will then guide you through the registration process step by step.
Our nav» Home Services team are here to help you get onboard as quickly as possible. So if you need assistance with the registration process or creating a logo for your business, please contact us on 087 730 5790 or marketplace@fnb.co.za.
If you need any specific assistance or have any queries, please don't hesitate to contact us or refer to some of the helpful information loaded here.
For all general business banker queries (including Digital Banking) - please call our Business Desk on 087 736 2247. Please note that the Business Desk has revised operating hours from 8am to 8pm from Monday to Sunday.
For queries and assistance relating to online banking - please call our Online Banking Desk on 087 575 0000.
For any queries relating to your merchant device, please contact the Merchant Services helpdesk on 087 575 0012 or send an email to MSService@fnb.co.za. Our operating hours are:
For any queries regarding your short-term insurance policy, contact your Broker or your dedicated Service Broker directly via phone or email.
For Travel Insurance related queries and claims please email the Travel Insurance Helpdesk on claims@tic.co.za
Should you require any assistance or have any queries, please contact Fleet Services at:
Or contact your dedicated Fleet Relationship Manager. At this time, we also urge you to make use of our Self-Service platform to do your necessary card administration.
Foreign Exchange for Business is fully operational for all your global payment and receipt requirements. Please contact your Business Development Manager or our eSolutions team to provide any assistance on all foreign exchange related transactions. Our global payments platform is also available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment
Should you require any further assistance, contact 08601 36739 or email forex@fnb.co.za. Operating hours are:
Remember our global payments platform is available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment.
For any PayPal queries, contact us on 087 572 9725:
Operating hours are:
