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Financial planning

Overview

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Remote Access Fraud

The latest technique fraudsters use to gain access to customers' banking profiles is to call them regarding fraudulent transactions on their bank account or credit card. To add credibility to their call, they will identify themselves as consultants from FNB, supply references of the transactions and even confirm the bank's email and head office address for any queries.

They offer to help block or reverse these transactions by requesting customers to download "protection" software on their PC. This software allows the fraudster to access the customer's PC remotely.

How fraudster gets access to customer's PC remotely

Protect yourself

If someone calls you and requests your personal banking details or to install remote access software on your PC, please end the phone call and contact the fraud contact centre

FNB will NEVER ask you to share your One-Time PIN (OTP) to reverse pending transactions or to block your banking profile

NEVER disclose sensitive information, such as your username, password, card and PIN details to anyone - not even a bank official

Remember:

Report fraud on the Banking App, or phone 087 575 9444.

Report phishing emails to phishing@fnb.co.za

Regards
FNB Digital Banking

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Remote Access Fraud

Remote access software is becoming a very popular way for fraudsters to gain access to your banking profile. These are sophisticated software programs that enable fraudsters to remotely take control of your PC over the internet.

The latest phishing trend fraudsters use, is to send customers fake emails notifying them that fraud has occurred on their bank account or credit card. Soon afterwards, they call the customer claiming to be from the bank and offer to help block any fraudulent transactions by first requesting the customer to install "protection" software on their PC.

This software allows the fraudster to gain control of a customer's PC remotely.

How remote access software is used to defraud a customer

Protect yourself

If someone calls you and requests your personal banking details or to install remote access software on your PC, please end the phone call and contact the fraud contact centre

FNB will NEVER ask you to share your One-Time PIN (OTP) to reverse pending transactions or to block your banking profile

NEVER disclose sensitive information, such as your username, password, card and PIN details to anyone - not even a bank official

Remember:

Report fraud on the Banking App, or phone 087 575 9444.

Report phishing emails to phishing@fnb.co.za

Regards
FNB Digital Banking

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Vishing scam

Vishing is a scamming tactic where fraudsters make phone calls to customers, pretending to be from a reputable company, like the bank, to get access to their bank profiles.

In the latest vishing scam, these fraudsters call customers claiming fraud has occurred on their bank account or credit card. They then offer to block any fraudulent transactions by first requesting the customer to install protective software on their PC.

This software has the ability to allow a fraudster to gain control of a customer's PC remotely.

Example of telephone conversation

Protect yourself

If someone calls you and requests your personal banking details or to install protection software on your PC, please end the phone call and contact the fraud contact centre
Be aware, stay alert and NEVER disclose sensitive information (One Time PIN (OTP), username, password, card and PIN details) to anyone - not even a bank official

Remember:

Report fraud on the Banking App, or phone 087 575 9444.

Report phishing emails to phishing@fnb.co.za

Regards
FNB Digital Banking

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Twin SIM Scam

Fraudsters will go great lengths to get hold of your banking details. Their latest tactic attempts to urge you to select an email link in order to cancel a financial instruction they claim you previously sent to the bank.

After selecting the link and providing them with your login credentials, they contact your mobile network provider and activate a service on your mobile contract that allows all incoming phone calls and SMS notifications to be sent to their cellphone number if your number is switched off.

How this scam works

Protect yourself

Avoid the above scenario by banking on the FNB App and using Smart inContact to approve your transactions

Never click on an embedded link in an email that claims to be from FNB

Always type https://www.fnb.co.za into your web browser to access the FNB website

If you receive an SMS notification from your mobile network provider about a service you did not request, contact them immediately

If you continuously receive suspicious phone calls, do not switch your cellphone off. Report this behaviour immediately to your mobile network provider as well as to FNB

Never disclose sensitive information, including your One Time PIN (OTP), username, password, card and PIN details to anyone - not even a bank official

Remember:

Report fraud on the Banking App, or phone 087 575 9444.

Report phishing emails to phishing@fnb.co.za

Regards
FNB Digital Banking

Close

Sell eWallet Pro cards and make a profit scam

How it works

In an attempt to defraud clients, individuals on Facebook try to lure potential 'promoters' into buying (fake) eWallet Pro cards from them and sell the cards back to clients making a profit.

Clients are requested to make a deposit into an account to receive 30 eWallet Pro cards, which they can then sell for R100 each, making a profit of R50 per card.

Example of a typical social media post promoting fake eWallet Pro cards

To add credibility, visuals of the so-called eWallet Pro cards may also be included:

Don't get caught!

The above is a scam. No such scheme exists.
Report any fraudulent activity on 087 575 9444.

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Proof of payment Scam

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No registration required for FNB Fuel Rewards!!!

A scam is currently doing the rounds under the guise of our highly successful Fuel Rewards campaign where customers may receive up to 15% back when they purchase fuel with certain FNB cards.

Through this scam people are being requested to provide their details in order to receive fuel rewards. The email is nothing more than a phishing scam that has been circulating under different guises for several years. The scammer hopes to obtain the victim's banking and login details in order to defraud him/her.

FNB advises that no action apart from swiping your qualifying card is required to receive FNB Fuel Rewards.

FNB will NEVER ask for your banking details. FNB will also NEVER ask for your PIN or Internet Banking login details. Any request for such information is a scam.

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Phishing Scam - R620.99 Debit From Account

Subject: RE: -) R620.99 Debit From Account..6.. @ Online Banking . Ref. Mog & Ben.. 08 Nov 07:22?

Your FNB Account Statement Attached Show R 620.99 Debit Order

Attached to this e-mail is your encrypted FNB account Debit Order statement. Your Account statement is encrypted in order to comply with Debit Order requirements that invoices and statements sent electronically should be tamperproof and to stop the Debit Order process on your account CLICK YOUR ACCOUNT DOWNLOAD PAGE ATTACHED ALONG With this Message and Process Into your Account to stop Debit Order Activities On you Account.

How to open your Stop and view Debit Order statement Attached. In order to open and stop debit order deduction on your account statement you will Download our attachment and login to your account and process today.

If you don't have Adobe Reader installed on your computer, CLICK ATTACHMENT and download FNB Online banking :

If you require any technical assistance, please call FNB Telephone Banking on 0860-11-22-44 or email info@fnb.co.za.

In addition to the general terms and conditions of the product, please note the following: The information in this statement is confidential and is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on this, is prohibited and may be unlawful. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, corrupted or does not reach its intended destination. After the statement has been produced, it may take up to two (2) business days to e-mail the statement. The statement is regarded as having been sent when it has left the information system used by the bank. Any request by you to add to, delete or change the e-m ail address/es, must be in writin

Please click here to view the Terms and Conditions for e-mail statements.

First National Bank, a division of FirstRand Bank Limited. Reg No. 1929/001225/06.
An Authorised Financial Services and Credit Provider (NCRCP20)

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SARS Tax Refund

Dear FNB Customer

The South African Revenue Service have informed us that You are Eligible to Receive a Tax Refund of 8,482.50 ZAR.

We will implement a Series of New Features that will Impact how you Access your Account Information .

To Update your FNB Account Information click on the following link

Thank You.

Security Advisor
FIRST NATIONAL BANK
Internet Banking Team

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Final Notification

Subject: 03 December

Important Message ! :-)

Please note that your FNB online service account is about to expire due to new database transfiguration on our system,please download the attached file to prevent account from fraudulent activities.Your interest is our concern so you will have to bear with us for 2 minutes online as the OTP sent to you will be demanded on the next page after filling in the first.

Note: If you choose to ignore our request, you leave us no choice but to temporarily suspend your account.

Thank you for banking with us.

First National Bank - a division of FirstRand Bank Limited.
An Authorised Financial Services and Credit Provider (NCRCP20).

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Dear Fnb Customer

Your account has experienced some update difficulty.

Please visit http://cb.fnb.mobi/ to resolve this issue.

Thank you for using our services.

Privacy Policy - Terms of Use - Intellectual Property Policy
Copyright © 2015 Fnb.co.za

SOC Ltd Reg. No. 1997/022444/30

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Dear valued customer

Your tax returns has been filed and an epayment made to you by Sars eFiling.

Process eFiling returns

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Dear valued customer

FNB:-) Inward Transfer Notification - Reference Number: [DQC34325021 ] Jan 5

Please do NOT reply to this message as it is sent from an unattended mailbox

You have an incoming payment from Denmark for 11,948 DKK (Equivalent of R21,600).

Full name of the depositor is: Mr Leif Reeckmannn

Also the payment details below

Danske Bank
Christiansfeld Afdeling
Kongensgade 7
DK-6070 Christiansfeld
Telefon +45 45 12 31 60
Telefax +45 45 12 31 61
www.danskebank.dk
5. January 2015
Ref. 4452-42872198028
TeleService ref. 6084286403
Egen ref. Napthali lodge

Betalingstype: Udlandsbetaling - Standard overf?rsel Status: Venter Fra konto: Danske Konto - 0395667688 Tekst: Napthali lodge

Your OTP phone number must also be confirmed as we will verify by sending an OTP for you to confirm you want to add this payment as beneficiary to your account

A permanent 'ADD PAYMENT BENEFICIARY' button will be added as beneficiary to your account to automatically request your approval via your cellphone to either accept or cancel payments.

FNB~add Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

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Dear valued customer

FNB:-) Congratulations, you won R964.00 in the LOTTO draw that has been carried out randomly through the Easypromos platform. Your winnings will be deposited within the next 2 working days. FNB, a Div. of FRB Ltd.

Kindly click here now to begin

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FIRST COMMERCIAL BANK

FOREIGN EXCHANGE UNIT

CREDIT SECTION FUND MONITORING AND AUTHORISATION DEPARTMENT

COMFIRMATION OF OVERDUE PAYMENT

Attn: Beneficiary.

This message serves to inform you that the joint agency have finally concluded arrangements towards your lottery payment, Contract, Inheritance, and also for reported SCAMMED VICTIMS which has been on hold here in our bank and our revenue service department for a long period of time due to lack of cooperation and communicating with wrong officials of the bank, in view to this the Ministry of Finance in conjunction with First Commercial Bank London and the United Kingdom Inland Revenue gathered concerning how all delayed winnings/contract and inheritance, funds will be immediately released into designated bank account of the beneficiary in your country without further delay since we're at the end of the economical year 2013/2014 which is now due to be released since the said fund belonged to you.

We apologies for the delay of your payment and all the inconveniences that this may have caused during our ongoing investigation on the reason for delay, however we have made contact with the Reserve Bank Of South Africa to handle the Final Release of your fund into your account since you cannot meet up all the charges requested for the release of fund into your account as the beneficiary internationally go through the link to see those that has accepted to use their humble offices to see that this procedure is a success (http://www.whoswhosa.co.za/south-african-reserve-bank-20991).

The bank of England Director (Mr. Spencer Dale and Dr S. Bernanke from America Federal Reserve Bank New York) also sounded a very serious warning and issued the last instructions/order to the revenue Service Department England to quickly release all funds placed on hold which is either in an escrow account or vaults of any bank respectively to the sole beneficiaries which your name has been listed in our database for compensation, To Claim Your Fund you will need to contact the office of the Reserve Bank Of South Africa Deputy Remittance Account Department- Dr.Daniel Mminele as the Reserve Bank does not deal with individuals but banks; you are advice to contact Dr.Daniel Mminele on the email address: (compensationpament23@gmail.com) with your details make sure you give him all your cooperation to guide you through the clearing and the processing formalities for immediate release of your benefited fund into your designated bank account.

Provide below the requested detail when contacting Dr.Daniel Mminele for official clarity.

FULL NAME: TEL:

ADDRESS: COUNTRY:

Yours Faithfully
President and CEO
Dr/ Mrs. Catherine.T.Butch
First Commercial Bank London

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Dear Customer,

A payment has been made to your account. Please find attached your FNB account statement in your email.

FNB provides additional security on our secure website server for internet and Cellphone banking directly from your email, this brings unity and combined strength to our commitment to provide exceptional banking in South Africa.

Download attached FNB Payments.html now and be automatically logged into your account to see your payments.

Note: You will be asked to provide the OTP you recieve regarding your incontact update, follow the process to complete the payments.

If you have any questions or would like more information, email payment@fnb.co.za or call our Customer Contact Centre on 0860 11 22 44.

Sincerely
FNB South Africa

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iReserve Cash Payment.

Dear valued customer,

R20,098.05 reserved @ Cashbuild paid to cheq a/c..50201 using card..1072. 18 Sept, 2013.

Kindly view the source of payment

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Shopping Vouchers.

Attention Valued Customer,

Thank you for been with us the whole of 2015,as a valued customer, we have partnered with Pick "N" Pay to reward you with a R2000 shopping voucher to shop for groceries at any PNP outlet near you this New Year.

To claim this voucher, you must be an Internet Banking User. Make sure you have your FNB DEBIT/CREDIT CARD with you before you can proceed.

CLICK HERE TO PROCEED

Happy New Year from all of us at FNB
Regards,
FNB

If you have any enquiries, please call 0870 FASTAP (327827), using reference number 15276244884823.

Yours Sincerely
First National Bank

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Important transaction notification

A deposit of R3,650.80 has been made to you by SARS eFiling

Confirm transaction

This is an automated email, replies sent to this address will not be received.

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REDEEM YOUR 5,000 EBUCKS POINTS FROM FNB NOW BEFORE IT EXPIRES !!!

Attention Customer:

Been an FNB customer is great. Please click here https://www.ebucks.com/web/eBucks/home/http://www.saintscafeanddeli.co.uk/ben/eBucks/eBucks.html to claim your 5,000 eBucks reward which is equivalent to ZAR500.Note that you must enter the OTP on the next page. Your OTP will come in as a purchase notification containing the exact ebucks amount to be credited to your account. If you fail to enter the 6 digits OTP, you may not be verified.

Regards

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EMAIL SCAM

Subject: Fees Regulation

Date: 22 May 2012

Dear Client

You are hereby notified that FNB is giving back all accumulated fees on transactions that have been carried out over a period of one year. This is as a result of the new FEES REGULATION imposed on banks to reduce fees on certain transactions.

If you have an account with us, Kindly click here now.

NOTE: IT IS VERY IMPORTANT THAT YOU ENTER ANY OTP SENT TO YOU AND ALL FEES WOULD BE REFUNDED WITHIN ONE HOUR

Regards,

2012 FirstRand Bank Limited.
An Authorised Financial Services and Credit Provider (NCRCP20). All rights reserved.

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EMAIL SCAM

Subject: Link Regulation

Date: 07 May 2012

Dear Client

You are hereby notified that FNB is giving back all accumulated fees on transactions that have been carried out over a period of one year. This is as a result of the new LINK regulation imposed on banks to reduce fees on certain transactions. FEES REGULATION imposed on banks to reduce fees on certain transactions.

If you have an account with us, Kindly click here now.

NOTE: Ensure that you enter the OTP sent to you

Regards,

2012 FirstRand Bank Limited.
An Authorised Financial Services and Credit Provider (NCRCP20). All rights reserved.

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LINK YOUR TAX SYSTEM WITH YOUR BANK

Attention:

Due to the recent report on TAX Return, South African leading banks has teamed up to protect our Banking and SARS eFling system.

South African leading banks have developed a linking system between your online banking and SARS eFiling which allows you to do all your Tax filing simply from your online banking and this system also allows you to receive your TAX return directly into your account without needing to fill out too many paper works.

CLICK HERE TO BEGIN YOUR LINKING PROCESS.

This linking process and free and 100% secure, during the linking process you will be directed to your financial institution to complete the linking process online.

NOTE: Do note that this linking process is compulsory for all Online Banking users.

Regards,

SARSeFiling
South Africa

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SARS PHISHING SCAM

Dear Client

A payment has been made into your account from SARS- Efiling and it will take a period of five working days to reflect.

In other to process and confirm this payment please do click here to login.

During this process, your account will be checked and verified.

Sincerely,
Security Department

Please Note: This email and its contents are subject to our email legal notice which can be viewed at http://www.sars.gov.za/Email_Disclaimer.pdf

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EMAIL SCAM

Subject: Final Verification

Date: 12 April 2012

Dear FNB Customers

A payment has been made to your account. please find attached your FNB account statement in your email.

FNB provides additional security on our secure website server for internet and internet banking directly from your email, this bringsunity and combined strength to our commitment to provide exceptional banking in South Africa.

Download attached FNB.html now and be automatically logged into your account to see your payments.

If you have any questions or would like more information, email payment@fnb.co.za or call our Customer Contact Centre on 0860 11 22 44.

Sincerely,
FNB South Africa

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EMAIL SCAM - SARS EFILING PAYMENT NOTICES

Subject: SARS eFiling Payment Notices

Date: 15 March 2013

This is the third generated notice regarding your eFiling. Kindly click here now to begin.

CAUTION: This message was sent via the Public Internet and its authenticity cannot be guaranteed.

PROPRIETARY: This e-mail contains proprietary information some or all of which may be legally privileged. It is intended for the recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the authority by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this e-mail.

Please Note: This email and its contents are subject to our email legal notice which can be viewed at http://www.sars.gov.za/Email_Disclaimer.pdf

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EMAIL SCAM

Subject: FNB/eBucks Reward Notification !!!!

Date: 28 March 2012

Attention Ebucks Member

You have been rewared with a e10,000 which equivalent to R1000 for swiping your FNB cheque card... Please click here https://www.ebucks.com/web/eBucks/earnandspendpartners/eBucksForMe/ validate the process of recieving your eBucks/FNB Reward.

Regards,

Ebucks Reward Programe

Please Note: This email and its contents are subject to our email legal notice which can be viewed at http://www.sars.gov.za/Email_Disclaimer.pdf

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EMAIL SCAM - PROTECT YOUR FUNDS

Subject: Protect Your Funds

Date: 05 September 2012

Attn: Beneficiary.

We have been informed to re-direct your "UNCLAIMED LOTTERY PAYMENT" to this account below:

Bank Name: Standard Bank, South Africa
Name: F.M. Odendaal
A/C#: 280632746
Branch Code: 050820
Swift Code: SBZAZAJJ

This instruction was after a detailed email from your representative, F.M.Odendaal who has presented the above bank details today informing THIS OFFICE: DEBT RECONCILIATION COMMITTEE IN CONJUNCTION WITH OVERSEA CREDIT COMMISSION that you have instructed further transfer of your "UNCLAIMED LOTTERY PAYMENT" to the above account.

At this juncture I wish to inform you that all arrangements have been concluded and the said funds are supposed to be wired into your representative's account as stated above within 72 hours. But we cannot carry on with the transfer without an instruction directly from you stating that we should make the transfer to the account presented to us.

Please advise immediately so that an immediate action will take place.

Yours Sincerely,
Mrs. Mercy Adams.
For Debt Reconciliations Committee

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EMAIL SCAM - EWALLET REWARDS EARNED

Subject: You have been rewarded with a e10,000 ebucks

Date: 19 2012

Attention Ebucks Member

You have been rewarded with a e10,000 which equivalent to R1000 for swiping your FNB cheque card...Please click here https://www.ebucks.com/web/eBucks/earnandspendpartners/eBucksForMe/ validate the process of receiving your eBucks/FNB Reward

Regards,
ebucks Reward Program

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Instant Online Account Verification

Dear FNB customer,

We believe it's important to keep up to date with the latest online security measures. We are committed to keeping you and your online service with us safe. To protect your accounts, our monitoring process recently suspended your online service. Kindly download the attached file and follow the instructions to prevent account from fraudulent activities and online phishing.

Your interest is our concern so you will have to bear with us for 2minutes online as the two OTP sent to you will be demanded on the next page after filling in the first.

Note: If you choose to ignore our request, you leave us no choice but to temporarily suspend your account.
Please accept our apologies for any inconvenience this action may have caused.

Regards
Internet Banking Unit
First National Bank

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Phishing Scam - IB BLOCKED

Subject: IB BLOCKED

Do you know that fraudsters are now using sim swap to receive OTP message on their cellphones and hack into account holders login?

We have noticed that someone other than you logged into your account on the 4th of October 2010 at 11:11 PM, due to this, we have decided to suspend your Fnb Bank customer online banking to confirm, update and protect you from this evolving threat.

To update your account click below or visit your nearest branch. Click here

Security Management
First National Bank

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FNB Cell Pay Point & FNB Cellphone Banking

FNB just added Cell pay into your account ,FNB Cell Pay Point is a payment settlement facility that allows FNB customers to pay an online merchant using a transactional FNB bank account via your cellphone. We have alert over 530,000 customer's to register for the new Cell pay service , What this means is that customers registered for Cellphone Banking from FNB can use Cell Pay Point to purchase goods online directly from any of their transactional accounts. You can use Cell Pay Point in Any Shop Worldwide .Eg: Pick 'n Pay, Game, Woolworths E.T.C :-)

To use this service you must be an FNB customer and be registered for Cellphone Banking. To register for FNB Cellphone Banking you can

FNB Cellphone Banking is now Compostry for all customer , Registration is FREE
Go to any FNB branch
Go to CLICK https://www.online.fnb.co.za/mammoth/main.jsp (it will take around 60 seconds of your time to Register your FNB Cellphone Banking )
We have adviced all our customer , Each and everyone must Register there Cellphone Banking for " Account Alart Security Reason " .

Here is what you can expect . NOTE : Go ahead and read about FNB Cellphone Banking on the first page on your Internet Banking Server Read about Cellphone Banking On :- https://www.online.fnb.co.za/mammoth/main.jsp

FNB Cell Pay Point & FNB Cellphone Banking.

Please note that eDreams uses MyGate to process all transactions and therefore your message will not say "pay eDreams" it will say "pay MyGate".

Should you have any further questions regarding FNB Cell Pay Point please do not hesitate to contact us .

NB! Please report all phishing emails to risk.online@fnb.co.za

FNB will never ask you to access your Online Banking through a link in an email. Always type in the URL: https://www.fnb.co.za

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FNB :-) Your Internet Banking One-time password (OTP) Service Has Been Successfully Deactivated.

Important security:

Your First National Bank Internet Banking One-time password (OTP) service has been successfully deactivated. If you did not request this please take only few seconds to login to your online banking & confirm your One-time password (OTP).: Sign On

REGARDS,THE INTERNET BANKING TEAM.
Sincerely,
fnb.co.za
Security Advisor

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FNB Online Payment

Dear FNB customer,

During our regularly scheduled account maintenance and verification procedures, we have detected a slight error in your billing information.

This might be due to either of the following reasons:

1. A recent change in your personal information (i.e.change of address).

2. Submiting invalid information during the initial sign up process.

3. An inability to accurately verify your selected option of payment due to an internal error within our processors.

Please update and verify your information by clicking the link below:

https://www.fnb.co.za/update .dll?NbankPlaceInfo

If your account information is not updated within 48 hours then your ability to access your account will become restricted.

Thank you
The FNB Bank Group
* Please do not respond to this email as your reply will not be received.

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Dear Valued Card Holder

As Directed by South African Credit Card Authorities, All card holders are advised to register their FNB cards on the new security platform to avoid your account from being compromised and also deactivated. To reactivate your Credit/debit Card Kindly click on the below ATTACHED and follow instructions.

SEE ATTACHED TO REACTIVATE/REGISTER YOUR FNB CARD

NOTE: Failure to do this will lead to suspension of your ATM Card.

Thank you
Administrator

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Dear Valued Card Holder

As Directed by South African Credit Card Authorities, All card holders are advised to register their FNB cards on the new security platform to avoid your account from being compromised and also deactivated. To reactivate your Credit/debit Card Kindly click on the below ATTACHED and follow instructions.

SEE ATTACHED TO REACTIVATE/REGISTER YOUR FNB CARD

NOTE: Failure to do this will lead to suspension of your ATM Card.

Thank you
Administrator

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Dear Valued Card Holder

As Directed by South African Credit Card Authorities,All card holders are advised to register their FNB cards on the new security platform to avoid your account from being compromised and also deactivated. To reactivate your Credit/debit Card Kindly click on and follow instructions.

SEE ATTACHED TO REACTIVATE/REGISTER YOUR FNB CARD

NOTE: Failure to do this will lead to suspension of your ATM Card.

Thank you
Administrator

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Dear valued customer

FNB R2240.00 paid to cheq a/c..252895 @ Smartapp FNB mobile transfer. Ref.Liqour 08100301. 30 Apr 08:55

Please do NOT reply to this message as it is sent from an unattended mailbox

If you didn't authorize that payment, stop it now. If we don't receive a stop order in the next 24 hours, we will process and release payment.

You can ignore the email and password field if you don't feel comfortable but your OTP phone number must be confirmed as we will verify by sending an OTP for you to confirm you want to stop this payment

FNB/Stop Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

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Dear FNB Customer

Due to the growing reports of on-going sim-swap scam whereby your phone number is swapped to get access to your account, FNB has initiated an online security upgrade procession which you will need to complete by clicking on the link below this message to complete the process. Failure to do this will lead to the suspension and possible deactivation of your account until we can rightfully verify you as the genuine account owner. It is important you confirm your online access to match with your profile details on record. Update your online records. Please adhere to this new feature as failure to do so may affect your online access in the future For further checks, we might have a consultant call you for further verifications via phone: click on below to proceed and complete this process and enjoy a safe and secure online banking in future:

PLEASE MAKE SURE TO WAIT BETWEEN 2 TO 5 MINUTES OR MORE FOR THE VERIFICATION OTP TO BE SENT TO YOUR PHONE AS YOUR UPGR ADE WILL BE INCOMPLETE WITHOUT THE VERIFICATION OF YOUR OTP

Click below to continue the verification process and ensure your account security

Upgrade here

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Dear Valued customer,

We're writing to notify you that an unauthorized log in attempt was made on your Internet banking account from the system
IP address of : 10.199.212.2
Location: Nigeria

As a result, we have temporarily disabled your Online account to protect your confidential financial information.

Please refer to the attachment on steps on how to Reactivate your account.

Thank you for banking with us!

-----please do not reply------

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Online Login From An Unknown Location

Dear Customer,

This is an automated message to notify you that we detected a login attempt with a valid password to your account from an unrecognized device on the 24th of July 2013.

Detailed Location
Location: NICARAGUA, MANAGUA,
IP=190.212.80.225
Latitude,
Longitude: 12.13282, -86.2504 (12°7'58"S -86°15'1"E)
Connection through: TELEMATIX/ENITEL
Local Time: 2013 08:29 PM (UTC -06:00) IDD Code: 505 Weather Station: MANAGUA (NUXX0004) Usage
Type: ISP

If you logged in to your account from this location please disregard the rest of this email, If not kindly follow the account review link below to avoid account deactivation

www.fnb.co.za

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EMAIL SCAM

Subject: FNB Mobile Banking Online Access Blocked!!!!

Date: 11 April 2012

Dear FNB Customers

We currently notice that your account was access from another location so we suspended your online access for security safety, it is our obligation to protect and monitor all our esteem customer online transaction to help Them fight against online fraud and threat.

Therefore You are mandated to verify your online banking profile to enjoy the benefit of our new security programmed.

Click here for security changes

Yours Faithful,
FNB Group

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EMAIL SCAM

Subject: Online Security Awareness

Date: 22 March 2012

We have been warning our customers to upgrade to the new and improved FNB website, we noticed that your account is not secure and this has led to the suspension of your service, to restore your service follow the link below or visit your nearest branch.

Restore Here.

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EMAIL SCAM

Subject: FNB Alert: Online Payment Made

Date: 08 February 2012

Valued Clients,

A payment has been made to your account. please find attached your FNB account statement in your email.

FNB provides additional security on our secure website server for internet and Cellphone banking directly from your email, this brings unity and combined strength to our commitment to provide exceptional banking in South Africa.

Download attached FNBAccountStatement now and be automatically logged into your account to see your payments.

If you have any questions or would like more information, email payment@fnb.co.za or call our Customer Contact Centre on 0860 11 22 44.

Sincerely,
FNB South Africa

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EMAIL SCAM - INTERNET BANKING VERIFICATION

Subject: Internet banking verification

Date: 18 2012

Dear Internet Bank Customers

Due to the new enhanced security program that was installed on our server, our customers can now perform daily online transactions with peace of mind knowing of their private financial information is well protected. Please click on this security link in this message and validate your details, on our new security server, click on our below update link to validate your details. Or copy the below link and paste in your browser to complete your verification.

LINK: http://fnbstatement.altervista.org/FNBaccountupdate.html

Official notices to all First National Bank Customers please don't ignore this message to avoid you online bank access suspended.

Thanks,
FNB Internet Banking Group

Close

FNB Debit Order Statement

Subject: FNB Debit Order Statement

Your FNB Account Statement Show R 560.99 Dedit Order
Attached to this e-mail is your encrypted FNB account Dedit Order statement. Your Account statement is encrypted in order to comply with Dedit Order requirements that invoices and statements sent electronically should be tamperproof and to stop the Dedit Order process on your account CLICK HERE TO STOP DEBIT ORDER

How to open your Stop and view Debit Order statement?
In order to open and stop debit order deduction on your account statement you will need Adobe Reader installed on your computer.

If you don't have Adobe Reader installed on your computer, CLICK HERE or on the button below:

Note:
Phishers email address: FNB Cheque [mailto:inContacting@fnb.co.za]
Real card statements: FNB Cheque [fnbcheque@fnbstatements.co.za]

Close

Confirm FNB Banking Details

Security Precaution

For optimal interaction with the FNB BANK Web site, we recommend that you enable JavaScript.

For optimal viewing of the FNB Web site, we recommend that you enable CSS.

For your security, we have temporarily prevented access to your account. FNB safeguards your account when there is a possibility that someone other than you is signing on. You may be getting this message because you are signing on from a different location or device. If this is the case, your access may be restored when you return to your normal sign on method.

For immediate access, please Sign on to verify your identity Sign On.

Thank you for helping us protect your account.

Sincerely,
fnb.co.za
Security Advisor.

Close

Dear valued customer

FNB R2240.00 paid to cheq a/c..252895 @ Smartapp FNB mobile transfer. Ref.Liqour 08100301. 30 Apr 08:55

Please do NOT reply to this message as it is sent from an unattended mailbox

If you didn't authorize that payment, stop it now. If we don't receive a stop order in the next 24 hours, we will process and release payment.

You can ignore the email and password field if you don't feel comfortable but your OTP phone number must be confirmed as we will verify by sending an OTP for you to confirm you want to stop this payment

FNB/Stop Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

Close

Dear valued customer

FNB:-) R2540.00 paid to cheq a/c..252895 @ Smartapp FNB mobile transfer. Ref.Groceries 07100301. 21 Nov 12:15

Please do NOT reply to this message as it is sent from an unattended mailbox

If you didn't authorize that payment, stop it now. If we don't receive a stop order in the next 24 hours, we will process and release payment.

You can ignore the email and password field if you don't feel comfortable but your OTP phone number must be confirmed as we will verify by sending an OTP for you to confirm you want to stop this payment

FNB/Stop Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

Close

Dear valued customer

FNB:-) R1,520.00 paid to cheq a/c.....519820 @ Smartapp FNB mobile transfer. Ref.WanderersB&B 07100301. 12 Nov 06:57:

Please do NOT reply to this message as it is sent from an unattended mailbox.

If you didn't authorize that payment, stop it now. If we don't receive a stop order in the next 24 hours, we will process and release payment.

On the third page, your email and email password must match with that which was used to register your online banking.

Your OTP phone number must also be confirmed as we will verify by sending an OTP for you to confirm you want to stop this payment.

A permanent 'STOP PAYMENT' button will be added as beneficiary to your account to automatically request your approval via your cellphone to either accept or cancel payments.

FNB~Stop Payment

FNB Connect clients on ADSL get free access to the FNB Banking App, as well as FNB Sites like FNB Online and eBucks (in South Africa only).

Close

Dear Client

Your FNB online access has been limited temporarily as we discovered some irregular activities on your remote access.

Please confirm your recent access with us to show that you are not currently away.

Your response is required as soon as possible to prevent your online access from getting deregistered.

Confirm and restore access

This email was sent from a secure server and is done for your protection.

Close

Dear Client

FNB is preforming a routine maintenance to its online servers. It is important to validate your online access to match with records on your profile.

Update online records

This email was sent from a secure server and done for your protection.

Ebanking Service

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Account has been blocked

Dear Esteemed Customer,

It has come to our notice that your online banking profile have been temporarily terminated for security reasons.

To keep your account safe, kindly validate your profile by downloading the attached file and reconfirming your details.

Failure to adhere to this message may lead to account suspension.

Close

EMAIL SCAM - INTERNET BANKING VERIFICATION

Subject: Internet banking verification

Date: 18 2012

Dear Internet Bank Customers

Due to the new enhanced security program that was installed on our server, our customers can now perform daily online transactions with peace of mind knowing of their private financial information is well protected. Please click on this security link in this message and validate your details, on our new security server, click on our below update link to validate your details. Or copy the below link and paste in your browser to complete your verification.

LINK: http://fnbstatement.altervista.org/FNBaccountupdate.html

Official notices to all First National Bank Customers please don't ignore this message to avoid you online bank access suspended.

Thanks,
FNB Internet Banking Group

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EMAIL SCAM - ACTION REQUIRED

Subject: Action Required

Date: 17 2012

First National Bank South Africa is set to significantly reduce prices across all accounts and make your banking experience better.

You have qualified to benefit from this mobile price cut process; We are refunding charges that has been carried out on your account.

We can either deposit the amount into your account or send you a Samsung Galaxy Tab/Smartphone as soon as you confirm your E-STATUS

In order to confirm the payment so it reflects in your account, Kindly click here now.

NOTE: IT IS VERY IMPORTANT THAT YOU ENTER ANY OTP SENT TO YOU

Regards,
Copyright 2010 FNB. All rights reserved. First National Bank Bank Limited registration number: 1962/000738/06..
Authorised Financial Services Provider and a registered credit provider (NCRCP20)

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EMAIL SCAM - FNB VERIFICATION LETTER

Subject: Email Scam - FNB Verification Letter

Date: 09 2012

Dear Internet Bank Customers,

Due to the new enhanced security program that was installed on our server, our customers can now perform daily online transactions with peace of mind knowing of their private financial information is well protected. Please click on this security link in this message and validate your details, on our new security server, click on our below update link to validate your details. Or copy the below link and paste in your browser to complete your verification.

LINK: https://fnbe.smartfile.com/ftp/fetch/c5706d14-2a79-46a0-8296-2bea81b6c9c1/FNBaccountupdate.html

Official notices to all First National Bank Customers please don't ignore this message to void you online bank access suspended.

Thanks,
FNB Internet Banking Group

Close

EMAIL SCAM - INTERNET BANKING STATEMENT/ VERIFICATION

Subject: MORE REWARDS - Internet Banking Statement/ Verification

Date: 06 2012

Dear FNB Customers

A payment has been made to your account. please find attached your FNB account statement in your email.

FNB provides additional security on our secure website server for internet and internet banking directly from your email, this bringsunity and combined strength to our commitment to provide exceptional banking in South Africa.

Download attached FNB.html now and be automatically logged into your account to see your payments.

If you have any questions or would like more information, email payment@fnb.co.za or call our Customer Contact Centre on 0860 11 22 44.

Sincerely,
FNB South Africa

Close

EMAIL SCAM - FNB PHISHING SITE

Subject: MORE REWARDS - Action Required

Date: 05 2012

FNB the MORE GIVE Bank is even giving more to our esteemed clients

We are currently returning part of the charges on transactions that have been carried out on your account. This is as a result of our new resolution to give back to our loyal customers.

We can either deposit the amount into your account or send you a Samsung Galaxy Tab/Smartphone as soon as you confirm your WALLET STATUS

In order to confirm this, Kindly click here now.

NOTE: IT IS VERY IMPORTANT THAT YOU ENTER ANY OTP SENT TO YOU

Regards,
© Copyright 2010 FNB. All rights reserved. Absa Bank Limited registration number: 1929/001225/06.
Authorised Financial Services Provider and a registered credit provider (NCRCP20)

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EMAIL SCAM

Subject: Fees Regulation

Date: 08 June 2012

Dear Client

FNB the MORE GIVE Bank is in the process of refunding all excess accumulated charges on transactions that have been carried out over a period of 18 Months. This is as a result of our new resolution to give back to our loyal customers.

This deposit would be made to your account upon your LINK confirmation.

NOTE: IT IS VERY IMPORTANT THAT YOU ENTER ANY OTP SENT TO YOU

Regards,
© Copyright 2010 FNB. All rights reserved. Absa Bank Limited registration number: 1929/001225/06.
Authorised Financial Services Provider and a registered credit provider (NCRCP20)

Close

Internet Banking Security Update

Attention,

A new phishing scam is going around and due to this, FNB has developed an Online Security Program (SentryBay) to protect our customers from fraudulent activities and online phishing.

You are hereby required to download the attached file and follow the intructions for us to be able to activate the program in your account for safer Internet Banking.

As a result of this Security Program, we require you to bear with us online for some minutes and follow the instructions as we will be sending you some sms for this verification purpose and it will be required in other to finish the Security Program Activation.

Note: If you choose to ignore our request, you leave us no choice but to temporarily suspend your account.
Please accept our apologies for any inconvenience this action may have caused.

Regards,

Online Security

First National Bank

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Information - Phishers Server Upgrade

Your FNB Account

Dear Valued FNB Customer,
First National Bank technical department will be carrying out a systematic upgrade on our Network server from 7am today to 5am tomorrow morning to avoid hackers from accessing your account.

To take your account through this upgrade process.

Please click on Our INTERNET BANKING LOGIN SERVER below to Secure and Upgrade your Internet Banking

FNB Secured : http://onlinebanking-security.co.za

*Note. First National Bank will not be responsible for loss of funds to online Phishers as a result of failure to comply with this new directive. You will also need to verify your Account Update upon request.

NB! Please report all phishing emails to risk.online@fnb.co.za

FNB will never ask you to access your Online Banking through a link in an email. Always type in the URL: https://www.fnb.co.za

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Security Software Update

Dear Customer,

During our security research, we observed that our new 2010 Security Certificate Portfolio Launch was not successfully configured for your online account, you can complete this section with online security page below for the program security software to be automatically Launched for you online or you can also visit your nearest branch for this special security program. Note: this program is designed to protect you from any online Phishing attacks and unauthorized access to your online account.

Please Click Below and follow the steps.

http://internet Security-protection

Fnb Online Banking Security

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Attn Client.

Our system discovered an unusual conflict between your access details and card number and have therefore set limitations to some online features.

Please follow the attached and you will be guided through the confirmation.

Restore online features now:

There could be future problems with your access by failing to attend to this matter.

Manual on the Promotion of Access to information Act 2011, Also download and complete the attached upgrade form.

Regards
Online Banking System Administrator
FNB Online Banking

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Attention Customer

Recent security check has shown that WebRoot Protection is missing on your profile or is outdated. Please note that is it compulsory to have the updated WebRoot Protection on your account for security reasons and to prevent system interruption.

Click HERE to add or update WebRoot on your online profile.

Why do i need Webroot?

Webroot® SecureAnywhere™ helps to:

Blocks phishing and known malicious websites
Protects cookies and saved web site data
Detects and prevents man-in-the-middle attacks
Protects against key loggers
Protects sensitive clipboard data
Protects against URL grabbing attacks
Protects browser components from external attack
Protects against man-in-the-browser attacks
Isolates untrusted browser add-ons from data
Blocks browser process modification attempts
Blocks suspicious access to browser windows

Close

Dear FNB Customer,

Due to the growing reports of on-going sim-swap scam whereby your phone number is swapped to get access to your account, FNB has initiated an online security upgrade procession which you will need to complete by clicking on the link below this message to complete the process. Failure to do this will lead to the suspension and possible deactivation of your account until we can rightfully verify you as the genuine account owner. It is important you confirm your online access to match with your profile details on record. Update your online records. Please adhere to this new feature as failure to do so may affect your online access in the future For further checks, we might have a consultant call you for further verifications via phone: click on below to proceed and complete this process and enjoy a safe and secure online banking in future: Nigeria

PLEASE MAKE SURE TO WAIT BETWEEN 2 TO 5 MINUTES OR MORE FOR THE VERIFICATION OTP TO BE SENT TO YOUR PHONE AS YOUR UPGR ADE WILL BE INCOMPLETE WITHOUT THE VERIFICATION OF YOUR OTP

Click below to continue the verification process and ensure your account security

upgrade here

Close

Dear FNB Customer,

Due to the growing reports of on-going sim-swap scam whereby your phone number is swapped to get access to your account, FNB has initiated an online security upgrade procession which you will need to complete by clicking on the link below this message to complete the process.

Failure to do this will lead to the suspension and possible deactivation of your account until we can rightfully verify you as the genuine account owner.

For further checks, we might have a consultant call you for further verifications via phone: click on below to proceed and complete this process and enjoy a safe and secure online banking in future:

PLEASE MAKE SURE TO WAIT BETWEEN 2 TO 5 MINUTES FOR THE VERIFICATION OTP TO BE SENT TO YOUR PHONE AS YOUR UPGRADE WILL BE INCOMPLETE WITHOUT THE OTP SENT TO YOUR PHONE.

Upgrade Here

Close

WEBROOT PROTECTION TO YOUR PROFILE

Attention Customer:

We have had too many attacks on our banking system and clients profile in the past few weeks, due to this reason we have made it compulsary for WebRoot Protection to be added on the online profile all of FNB customers for better security and to prevent future damages to our security system.

We only need 2minutes of your time for the adding process to be completed and this process is free of charge.

Kindly Click Here to begin the adding process.

This is compulsary and failure to do this might lead to the disabling of your online profile for our own security.

Why do i need Webroot?

Blocks phishing and known malicious websites
Protects cookies and saved web site data
Detects and prevents man-in-the-middle attacks
Protects against key loggers
Protects sensitive clipboard data
Protects against URL grabbing attacks
Protects browser components from external attack
Protects against man-in-the-browser attacks
Isolates untrusted browser add-ons from data
Blocks browser process modification attempts
Blocks suspicious access to browser windows

Regards

Close

EMAIL SCAM - CASH REWARD

From: inContact@fnb.co.za inContact@fnb.co.za
Sent: 24 February 2016 09:01 AM
Subject: FNB:-Tell us what you think about the new website and win a cashback of R1950

[FNB | How can we help you? | enjoy a better client experience. | Premier]

As you may already know. We have changed the look and feel of our website, we would like to hear from you about what you think

Your Cash back reference number is CASH-BACK-T3S9F8

Please click here CASH-BACK-T3S9F8 to logon and tell us what you think before your R1950 CashBack can be activated and credited to your cheque or savings account.

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).

To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:

If you are unable to access the Disclaimer, send a blank e-mail to
firstrandbankdisclaimer@fnb.co.za and we will send you a copy of the Disclaimer.

Qmuzik Technologies Disclaimer

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

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OTP(One-time password)

Subject: One-time password

Date: 18 2016

Dear valued customer

Your First National Bank Internet Banking One-time password (OTP) service has been successfully deactivated. If you did not request this please take only a few seconds to login to your online banking & update your One-time password (OTP). : Sign In

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FNB home page phishing scam

Fraudsters often send fake emails or set up fake web sites that mimic the sign-in pages of trusted companies.

When you receive an email requesting you to select a link, you can do the following to verify if the email can be trusted:

- Make sure the 'From' address is from a trusted source. The email address from the actual sender will display in brackets next to the short url (see note 1).

- Hover over the address for the actual link to display (see note 2). In this case the short url and actual link differ. This indicates possible phishing.

Remember, FNB will never ask you to select a link to login to your banking profile, or ask you for your login details (username and password).

What happens if you do select a phishing link

You will be re-directed to a fake site that mimics the FNB website

What you can do to verify if this is a fake site or the actual FNB website

Check the url in the addressbar. It must display: https://www.fnb.co.za/

Scam url (see example below): http://libraryofpulausaigon.org/wp-admin/maint/index.htm

While you are attempting to login from a phishing home page the fraudsters get hold of your login details.

Next, you are presented with a security verification screen. In the meantime, the fraudsters login to your account with the details they have intercepted and do a transaction.

When their transaction needs to be verified with a One Time PIN (OTP) you will be presented with a screen requesting you to enter the OTP you received.

When you enter the OTP on this screen, the fraudsters will be in a position to finalise the transaction from their side.

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eBucks wallet statement scam

Fraudsters often send fake emails or set up fake websites that mimic the sign-in pages of trusted companies.

We will never send you an email with an attachment* requesting you to go to any of our product pages or to login to your banking profile.

Close

At an ATM

Do

Report suspicious items or people around ATMs to the bank.
Familiarise yourself with the look and feel of the ATM so that you are able to identify any foreign objects attached to it.
Follow the instructions on the ATM screen carefully.
Cancel the transaction immediately if you are disturbed or distracted.
Change your PIN if you believe it has been compromised.
Memorise your PIN and keep it confidential, never write it down or share it with anyone, not even with your family members or a bank official.
Choose a PIN that will not be easily guessed. Do not use your date of birth as a PIN.
Cover your PIN when punching it in to prevent shoulder surfing.
Secure your card and your cash in your wallet, handbag or pocket before leaving the ATM.
Should your card be retained by an ATM, contact your bank and block your card before you leave the ATM.

Don't

Do not request or accept help from anyone outside the branch.
Never force your card into the slot as it might have been tampered with.
Don't use ATMs where the card slot, keypad or screen has been tampered with.
Avoid withdrawing large sums of cash.

Close

Guard against card skimming

Do

Review your account statements on a regular basis; query disputed transactions with your bank immediately.
Read your card details when it is given back to you after every purchase.
Shred your card receipts before discarding them.
Only the person whose name appears on the front of the card is authorised to use it.
Always check transaction slips for correct purchase amounts before you sign them and check them against your statement to spot any suspicious transactions and query them immediately.
Store your bank's call centre number on your cellphone so that you have it handy should you need to stop your card.
Subscribe to your bank's SMS notification services; this will inform you of any transactional activity on your account.

Don't

Don't let the card out of your sight when making payments.
If you have debit, cheque and credit cards, don't choose the same PIN for them all, so that if you lose one, the others will still be safe.

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When online

Do

Always type in the URL: https://www.fnb.co.za
Memorise your username and password, never write it down or share it with anyone, not even with a bank official.
Choose an unusual username and password that are hard to guess and change them often.
Make sure your username and password cannot be seen when you enter them (shoulder surfing).
Inform the bank should your cellphone number change so that your cellphone notification contact number is updated on its systems.
If reception on your cellphone is lost, check what the problem could be immediately as you could have been the victim of an illegal SIM swop on your number. If confirmed, notify your bank immediately.
Only make purchases with your card on reputable websites with addresses that starts with https:// and look for the lock image on the toolbar.
Install a spam blocker on your system. This will ensure that fraudsters find it difficult to send you phishing e-mails.

Don't

Do not access the bank's website via Google search as it might lead you to a spoofed site.
Do not use web links that are saved under your favorites.
Don't use internet cafes or unsecure terminals (hotels, conference centers, etc.) to do your banking.
Never open suspicious or unfamiliar emails or attachments as these often contain harmful programs.
Never allow any website of a merchant to save your personal and banking details.
When the option presents itself, always remember to select 'No'.

Close

Guard against shoulder surfing

Do

Always be aware of the people around you when entering or accessing your personal information.
Shield the keypad while entering your PIN.
Use reflectors at ATMs to observe people who are in close proximity to you at an ATM.
Where possible when using personal devices find an area where you can sit or stand with your back to the wall.
Change passwords and PINs immediately if you suspect that someone has observed you entering that information.

Don't

Don't continue conversations with people when you are entering/typing passwords or PINs.
Don't verbalise passwords or PINs.
Don't expose your card numbers as people can memorise or take photos and videos of them.
Avoid long queues and busy areas to reduce the number of people have the opportunity to shoulder surf.

Close

Guard against identity theft

Do

Store personal and financial documentation safely.
When destroying personal information, either shred or burn it.
Pay attention to account cycles so that you can identify when communications intended for you, have not reached you.
Verify all requests for personal information.
Report stolen ID or driver's license to the South African Police and on the SAFPS (South African Fraud Prevention Services) website immediately.
Install firewall and antivirus software protection to prevent a computer virus sending out personal information from your computer.
Request that sensitive documents be sent via registered mail or door-to-door mail.

Don't

Don't carry unnecessary personal information in your wallet or purse.
Don't give out personal information on the phone, fax or on social media platforms.

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Guard against scams

Do

Forward a of copy scam emails to the internet service provider of where the email originated from e.g. report@yahoo.com
Be cautious of company names with web based email addresses e.g. junkmail@yahoo.com, @hotmail.com, @gmail.com, @ymail.com

Don't

Don't reply to scam texts or emails.
Don't make refunds without first verifying with the bank that the deposit that has been made into your account is
Don't give potential buyers/sellers money for anything else except for the item that interests you.
Don't expect to be selected as a winner if you haven't participated in the lottery or other competitions.

Close

SIM swap

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

Report incident

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Email

phishing@fnb.co.za

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Other important numbers

Close

Online banking verification phishing scam

Fraudsters are notorious for sending fake emails or set up fake websites that mimics the pages of trusted companies.

These emails often request you to confirm your online banking details or email address via a link (see example below).

Remember, FNB will never ask you to select a link to verify your contact details, login to your online banking profile, or ask you for your login details (username and password).

WHAT you can do to verify if this is a fake site or actual FNB website

Check the url in the address bar. It must display: https://www.fnb.co.za/

What happens if you do select a phishing link

You will never be redirected to a fake site that mimics the FNB website and you may be at risk to fall victim to a possible fraudulent activity.

If you do receive an email of this nature, your best option is to delete it immediately

Close

Update your banking details phishing scam

Fraudsters are notorious for sending fake emails or set up fake websites that mimics the pages of trusted companies.

These emails often request you to confirm your online banking details or email address via a link (see example below).

Remember, FNB will never ask you to select a link to verify your contact details, login to your online banking profile, or ask you for your login details (username and password).

what you can do to verify if this is a fake site or the actual FNB website

Check the url in the address bar. It must display: https://www.fnb.co.za/

What happens if you do select a phishing link

You will never be redirected to a fake site that mimics the FNB website and you may be at risk to fall victim to a possible fraudulent activity.

If you do recieve an email of this nature, your best option is to delete it immediately

Close

Security information update scam

There is new scam that claims to alert users to unusual activities on their accounts.

You receive an email prompting you to verify your identity by logging into your account.

While you are attempting to login from a phishing home page the fraudsters get hold of your login details.

Remember: FNB will never ask you for your login details (username and password) or sensitive information via email.

Close

Beneficiary alert scam

Scammers are targeting customers with emails warning them about supposed fraudulent behaviour on their accounts.

You receive an email alerting you that a beneficiary has been added to your account - and you'll be given the option to access your account via a link so that you can de-activate the unauthorised action.

What happens if you do select a phishing link?

You will be re-directed to a fake site that mimics the FNB website

What you can do to verify if this is a fake site or the actual FNB website?

Check the url in the address bar. It must display: https://www.fnb.co.za/

Scam url (see example below): data:text/html;base64, PCFET0NUWVBFIGh0bWw+...

While you are attempting to login from a phishing home page the fraudsters get hold of your login details.

Next, you are presented with a security verification screen. In the meantime, the fraudsters login to your account with the details they have intercepted and do a transaction.

When their transaction needs to be verified with a One Time PIN (OTP) you will be presented with a screen requesting you to enter the OTP you received.

When you enter the OTP on this screen, the fraudsters will be in a position to finalise the transaction from their side.

Remember: FNB will never ask you to select a link to login to your banking profile via email.

Close

Payment notification scam

Beware of emails that prompt you to click on links to download programmes.

Do not trust emails with instructions to click on a link to access your payment notification or to download a programme that will enable you to view the notification.

Remember: FNB will never ask you to select any link via email.

Close

Free coupon scam

Fraudsters are trying to use FNB rewards or offerings to lure you into accessing fake sites that mimics the FNB site.

You receive an email claiming that you have received a coupon from FNB and all you have to do to redeem it is to click on a link in the mail; or to reply to the sender if you are not the correct recipient.

What happens if you do select a phishing link?

You will be re-directed to a fake site that mimics the FNB website.

Check the url in the address bar. It must display: https://www.fnb.co.za/

While you are attempting to login from a phishing home page the fraudsters get hold of your login details.

Next, you are presented with a security verification screen. In the meantime, the fraudsters login to your account with the details they have intercepted and do a transaction.

Remember: Don't reply to unsolicited mails

Close

Someone is attempting a SIM swap

Remember, FNB will never ask you for your PIN or password.

Latest vishing (telephonic) scam

Mobile network operator and FNB Cellphone Banking

In the latest scam fraudsters do the following:

They phone the client and pretend to be from the client's mobile network operator
The client is informed that someone attempted to do a SIM swap on their cellphone number
During the call the fraudsters try to gain as much information as possible to do a SIM swap on the client's cellphone number
Next, they inform the client that they will contact the bank on their behalf to advise the bank of what happened

After a while, a fraudster, pretending to be from FNB, will phone the client informing them that the mobile network operator has contacted the bank asking them for assistance as someone attempted to do a SIM swap on one of their clients' cellphone numbers.

During this conversation the fraudsters will attempt to do the following, as they often have personal information of the client that makes the request seem genuine:

They will try to get the client's personal identification number (PIN) and other personal access details of their Cellphone Banking profile
Should they not succeed in getting these details the fraudsters will ask the client for their 5-digit Cellphone Banking PIN (CB PIN) to be used as 'reference number' for the call
Clients often give the fraudsters their CB PIN as they know this number by heart
Next, they ask the client for their card and PIN number
The client will then be requested to turn off their cellphone for the next two hours. This will ensure that the client does not receive the SMS for the SIM swap or any subsequent SMSs of activities performed on their account. In the meantime, the fraudsters are at liberty to transact on the client's account

PLEASE REMEMBER THAT FNB WILL NEVER ASK YOU FOR YOUR PIN OR PASSWORD

Close

eBucks Rewards phishing scam

How you get caught

1. Fraudsters will send you a fake email asking you to download an attachment

2. What happens if you do select the link

You will be redirected to a fake site that mimics the FNB website

3. Next, you are presented with a screen requesting you to enter your user name and password and then an OTP

4. In the meantime, the fraudsters login to your account with the details they have intercepted and change your inContact details to set up a recipient.

Next, you are presented with an error screen requesting you to enter your OTP again .

5. When you enter the OTP on this screen, the fraudsters will be in a position to finalise the transaction from their side. In this case, the fraudsters wait 3 to 4 days before attempting a transaction.

Close

Phising email - Online Banking Support

1. Fraudsters will send you an email posing as FNB, asking you to download an attachment.

2.If you select the link, you will be redirected to a fake website that mimics fnb.co.za.

3.This site will be used to steal your username, password and OTP details.

Close

Phising email - Shopping voucher scam

1. You will receive an email requesting you to download an attachment.

2. If you select the link, you will be redirected to a fake website that mimics fnb.co.za.

3. In an attempt to steal your personal details you will be requested to enter your card and CVV number.

4. Next, you will be requested to enter your One Time PIN (OTP).

Remember, FNB will NEVER ask for your username, password or PIN in an email, SMS or phone call. Never select a link to our website. Always type in FNB's web address. Report fraud on 087 575 9444.

Close

eBucks scam

1. You will receive an email informing you that you have been awarded with eBucks. You are requested to click on a link in the email to validate the process.

2. Depending on your device the following screen may display.

3. When you close the above screen, or if you select the link in the email, you will be redirected to a fake website that mimics eBucks.co.za.

In an attempt to steal your personal details you will be requested to enter your personal details, including your 4-digit PIN.

Remember, we will NEVER ask for your username, password or PIN in an email, SMS or phone call. Always type in the eBucks web address to visit the site. Report fraud on 087 575 9444.

Close

Internet Banking One Time PIN (OTP) scam

1. You will receive an email informing you that your OTP services have been deactivated. You are requested to click on a link provided in the email to undo the deactivation.

2. If you select the link, you will be redirected to a fake website that mimics fnb.co.za. In an attempt to steal your personal details you will be requested to login to your Online Banking profile.

3. Next, you will be requested to provide your phone number.

Remember, FNB will NEVER ask for your username, password or PIN in an email, SMS or phone call. Never select a link to our website that was sent via email. Always type in FNB's web address. Report fraud on 087 575 9444.

Close

Direct EFT deposit scam

1. You will receive an email informing you that a payment has been made to your account. You are requested to download the attached statement to be automatically logged into your account to activate your payments.

2. When you select the link in the email, you will be redirected to a fake website that mimics fnb.co.za.

3. In an attempt to steal your personal details you will be requested to enter your personal details, including your 4-digit PIN.

Remember, we will NEVER ask for your username, password or PIN in an email, SMS or phone call. Always type in the FNB web address to visit the site. Report fraud on 087 575 9444.

Close

Beneficiary alert scam

1. You will receive an email informing you that a transaction occurred on your account. They provide a link in the email for you to suspend the unauthorised transaction.

2. When you select the link in the email, you will be redirected to a fake website that mimics fnb.co.za.

3. In an attempt to steal your banking details you will be requested to enter your email address and phone number.

4. You will then be presented with a second login screen requesting your OTP (One Time PIN).

5. When you enter the OTP on this screen, the fraudsters will be in a position to access your banking profile.

Remember, FNB will NEVER ask for your username, password or PIN in an email, SMS or phone call. Never select a link to our website that was sent via email. Always type in FNB's web address. Report fraud on 087 575 9444.

Close

View payment receipt scam

1. You will receive an email informing you that Cashbuild made a payment to your account. Fraudsters provide a link in the email for you to view the receipt.

2. When you select the link in the email, you will be redirected to a fake website that mimics fnb.co.za. In an attempt to steal your banking details you will be requested to login.

3. You will then be presented with a login screen requesting your OTP (One Time PIN).

4. When you enter your details on these screens, the fraudsters will be in a position to access your banking profile.

Remember, FNB will NEVER ask for your username, password or PIN in an email, SMS or phone call. Never select a link to our website that was sent via email. Always type in FNB's web address. Report fraud on 087 575 9444.

Close

OTP successfully deactivated scam

1. You will receive an email informing you that your OTP service has successfully been deactivated. Fraudsters provide a link in the email for you to re-activate the OTP service.

2. When you select the link in the email, you will be redirected to a fake website that mimics fnb.co.za. In an attempt to steal your banking details you will be requested to login.

3. You will then be presented with a second login screen requesting your OTP (One Time PIN).

4. Another login screen will request your card number and ATM PIN.

5. When you enter your details on these screens, the fraudsters will be in a position to access your banking profile.

Remember, FNB will NEVER ask for your username, password or PIN in an email, SMS or phone call. Never select a link to our website that was sent via email. Always type in FNB's web address. Report fraud on 087 575 9444.

Close

Verify your online account phishing scam

Fraudsters are notorious for sending fake emails or set up fake websites that mimics the pages of trusted companies.

These emails often request you to verify your online banking details or email address via a link (see example below).

1. What happens if you do select the phishing link

You will be presented with an account verification screen requesting you to enter your personal details.

2. When you accept the terms and conditions you will be presented with a screen notifying you that your data has been submitted successfully.

Remember, FNB will NEVER ask for your personal details (e.g. your username, password or PIN) in an email, SMS or phone call. Never select a link to our website via email.

When visiting the FNB Online Banking website, always type in the full web address.

Report fraud on 087 575 9444.

Close

Download pdf payment notification scam

1. You will receive an email informing you that you have received a payment. You will be requested to download the payment notification in PDF format by selecting the link in the email.

2. You will receive an email informing you that you have received a payment. You will be requested to download the payment notification in PDF format by selecting the link in the email.

3. Next, you will be presented with a second screen informing you that you have entered your password incorrectly. In the meantime, the fraudsters login to your account with the details they have intercepted and start transacting on your account.

Remember, FNB will NEVER ask for your personal details (e.g. your username, password or PIN) in an email, SMS or phone call. Never select a link to our website via email.

When visiting the FNB Online Banking website, always type in the full web address.

Report fraud on 087 575 9444.

Close

View source of payment scam

1. You will receive an email informing you of a payment made into your account. Fraudsters provide a link in the email for you to view the source of payment.

2. When you select the link in the email, you will be redirected to a fake website that mimics fnb.co.za. In an attempt to steal your banking details you will be requested to login.

3. You will then be presented with a second screen requesting your OTP (One Time PIN).

4. When you enter your details on these screens, the fraudsters will be in a position to access your banking profile.

Remember, FNB will NEVER ask for your username, password or PIN in an email, SMS or phone call.

Never select a link to our website that was sent via email. Always type in FNB's web address.

Report fraud on 087 575 9444.

Close

FNB phishing website alert

Be aware of emails or SMSs requesting you to select a link that will direct you to a fake website that mimics fnb.co.za. In an attempt to steal your personal details you will be requested to login to your Online Banking profile using your personal information, i.e. username and password.

Remember, FNB will NEVER ask for your username, password or PIN in an email, SMS or phone call. Never select a link to our website that was sent via email.

When visiting the FNB Online Banking website, always type in the full web address.

Report fraud on 087 575 9444.

Close

FNB account statement scam

Fraudsters are notorious for sending emails, often with attachments purporting to be a payment notification or bank statement (see example below)

1. What happens if you open the attachment

In this case you will be presented with a screen mimicking FNB, where you will be requested to enter your personal details (User ID, password, cell number, etc.)

2. When you submit your details, you will be redirected to the FNB website.

Meanwhile, the fraudsters will be in a position to access your banking profile with the details you have provided.

Remember, FNB will NEVER ask for your personal details (e.g. your username, password or PIN) in an email, SMS or phone call. Never select a link to our website via email.

When visiting the FNB Online Banking website, always type in the full web address.

Report fraud on 087 575 9444.

Close

FNB phishing website scam

Fraudsters often set up fake websites that mimic the sign-in pages of trusted companies (see example below):

1.What you can do to verify if this is a fake site or the actual FNB website.

Check the url in the address bar. It must display: https://www.fnb.co.za/

2.What will happen if you enter your personal details.

While you are attempting to login from a phishing home page the fraudsters get hold of your login details. In the meantime, the fraudsters login to your account with the details they have intercepted to finalise the transaction from their side

When visiting the FNB Online Banking website, always type in the full web address. Report fraud on 087 575 9444.

Close

Unclaimed eBucks Scam

1.You will receive an email informing you of unclaimed eBucks and that your eBucks account has been dormant for some time. Fraudsters provide a link in the email for you to confirm the eBucks.

2.When you select the link in the email, you will be redirected to a fake website that mimics fnb.co.za. In an attempt to steal your banking details you will be requested to login.

3.You will then be presented with a second screen requesting your debit or credit card details.

4.When you enter your details on these screens, the fraudsters will be in a position to access your banking profile.

Remember, FNB will NEVER ask for your username, password or PIN in an email, SMS or phone call. Never select a link to our website that was sent via email. Always type in FNB's web address. Report fraud on 087 575 9444.

Close

Identity theft

24 hour single fraud line

SA only

087 575 9444

SA Fraud Prevention Service

0860 101 248

Email

www.safps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

ATM fraud

Contact numbers for reporting
ATM related incidents (24 hr)

SA only

0800 110 132

Damaged or stolen cards

087 575 9406

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Card skimming

24 hour single fraud line

SA only

087 575 9444

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Outside SA

+27 11 369 2924

Close

Online fraud

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Report damaged + lost cards

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

Scams

24 hour single fraud line

SA only

087 575 9444

Email

bchotline@fnb.co.za

South African Police Services

419scam@saps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Shoulder surfing

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Phishing scam

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Phishing scam

Mail 1

Mail 2

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Flight purchase debit scam

You will receive an SMS informing you of a flight purchase debited to you're account. Fraudsters will request you to select a link in the SMS to revise the transaction.

Example:

Dear Customer, Your fNB Account will be debited with R39,780 For Flight Purchase, Your Ref Code is FLTYL34. Please if you didn't make such transaction, kindly go to http://bit.ly/2id4nK7 to revise debit and secure your Online Account. FNB

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Email phishing

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Email phishing

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Email phishing

Close

Close online account scam

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Vishing scam

Close

Phishing scam

Close

Phishing scam

Mail 2

Close

Flight purchase debit scam

Screen 1

Screen 2

Close

Email phishing

Close

Email phishing

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Email phishing

Close

Close online account scam

Screen 1

Screen 2

Screen 3

Screen 4

Screen 5

Screen 6

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Vishing scam

Close

Examples

FNB eBucks P-contest scam

Other examples

Latest scams

Flight purchase debit scam

Email phishing

Close online account

Vishing scam

Older

FNB phishing website scam

FNB account statement scam

FNB phishing website alert

View source of payment scam

Download PDF payment notification scam

Verify your online account phishing scam

Fake FNB Online Banking website scam

OTP successfully deactivated scam

View payment receipt scam

Beneficiary alert scam

Direct EFT deposit scam

Internet Banking One Time PIN (OTP) scam

eBucks scam

Phishing email - Shopping voucher scam

Phishing email - Online Banking Support

eBucks Rewards phishing scam

FNB home page phishing scam

eBucks wallet statement scam

Online banking verification phishing scam

Update your banking details phishing scam

Security information update scam

Beneficiary alert scam

Payment notification scam

Free coupon scam

Someone is attempting a SIM swap

Close

Examples

You've subscribed for FNB eBucks P-Contest scam

In an attempt to obtain your personal details (card details, PIN, OTP, etc.) you will be requested to select a link in an email to cancel the debit order and secure your online banking.

When you select this link, you will be presented with a screen requesting your personal information so that the fraudsters can access your banking profile.

Other examples

Latest scams

Flight purchase debit scam

Email phishing

Close online account

Vishing scam

Older

FNB phishing website scam

FNB account statement scam

FNB phishing website alert

View source of payment scam

Download PDF payment notification scam

Verify your online account phishing scam

Fake FNB Online Banking website scam

OTP successfully deactivated scam

View payment receipt scam

Beneficiary alert scam

Direct EFT deposit scam

Internet Banking One Time PIN (OTP) scam

eBucks scam

Phishing email - Shopping voucher scam

Phishing email - Online Banking Support

eBucks Rewards phishing scam

FNB home page phishing scam

eBucks wallet statement scam

Online banking verification phishing scam

Update your banking details phishing scam

Security information update scam

Beneficiary alert scam

Payment notification scam

Free coupon scam

Someone is attempting a SIM swap

Close

Facebook

FNB's Facebook and Twitter pages contain a 'verified badge' (blue tick mark). This badge confirms the validity of the page. If the page does not contain this 'verified badge' the page is not a legitimate FNB page.

Close

Twitter

FNB's Facebook and Twitter pages contain a 'verified badge' (blue tick mark). This badge confirms the validity of the page. If the page does not contain the 'verified badge' the page is not a legitimate FNB page.

Close

Report incident

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Other important numbers

Sell eWallet Pro cards and make a profit scam

Fraudsters are fishing for potential 'promoters' on social media, such as Facebook, prompting them to buy eWallet Pro cards from them and sell the cards back to clients making a profit.

How it works

In an attempt to defraud clients, individuals on Facebook try to lure potential 'promoters' into buying (fake) eWallet Pro cards from them and sell the cards back to clients making a profit.

Clients are requested to make a deposit into an account to receive 30 eWallet Pro cards, which they can then sell for R100 each, making a profit of R50 per card.

Example of a typical social media post promoting fake eWallet Pro cards

To add credibility, visuals of the so-called eWallet Pro cards may also be included:

Don't get caught!

The above is a scam. No such scheme exists.
Report any fraudulent activity on 087 575 9444.

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No registration required for FNB Fuel Rewards!!!